Service Engineering Lead

End Date
Monday 05 February 2024
Salary Range
£78,634 - £92,510
We support agile working - click here for more information on agile working options.
Agile Working Options
Hybrid Working
Job Description Summary
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Job Description
Service Engineering Lead
Lloyds Banking Group
Location: Birmingham. Hybrid working arrangements, (currently at least 2 days per week in office)
Salary & Benefits: £78,634 - £92,510 base salary, plus competitive benefits package including 15% employer pension contribution, private medical insurance, 30 days holiday plus bank holidays, access to share scheme and staff discounts.
We also offer flexible working hours, agile working practices flexibility to suit your lifestyle and ensure a good work-life balance.
Our team
A major part of the Group strategy to grow in the mass affluent market and the new Mass Affluent team are focussed on designing a new digitally led proposition for this segment of customers.
We have close to three million Mass Affluent customers, and we are working hard to create a personalised and tailored offering to ensure a beautiful banking experience. We want to provide a seamless digital experience, with the right products and services at our customers’ fingertips, but our face-to-face, telephone and secure messaging remain a vital part of our service.
Lloyds Banking Group?
Lloyds Banking Group is on a mission to build the bank of the future, and we need your help to do it!
Continuing our extensive transformation programme, we're redefining what a bank is from the inside out. Our technology, our culture, and our mind-set is changing to craft a true engineering-led organization.
Core purpose of the role
As an Engineering Lead, you'll be responsible for leading feature teams of engineers developing and supporting digital front-end and back-end applications. You’ll help to develop the technical designs of our customer focussed solutions and the plans to deliver them. You’ll actively promote transformation methodology and set technology and change delivery direction in alignment with the bank’s technology strategy, best practices & principles.
Line management will be a key part of this role, helping the engineers in the teams to grow and develop. You’ll also help push the engineering agenda within the wider Lab environment, looking for opportunities to improve and transform the technology we use to build our applications. All roles within this family work to solution, deliver, support and maintain LBG systems and services. The Service Engineering roles main objective is to provide a 24x7 available service offering for our colleagues and customers
What you’ll be involved in:
You’ll be someone who can contribute to the technical leadership team's work of driving the technology and future of the platform. You have technical know-how from developing and producing customer focussed journeys and services, stakeholder management working closely with strategy and UX/UI Design teams to architect, design and implement solutions and you’ll love mentoring and educating less experienced developers.
Essential skills and experience:

• An experienced Engineering Lead background with a recent focus on developing customer facing solutions on a Public Cloud Platform
• Technical thought leadership with evidence of pushing the boundaries of how your organisation delivers great applications
• Experience in end-to-end software delivery using Agile methodologies and DevOps tooling
• Technical know-how in cloud engineering techniques
• The ability to build strong relationships and demonstrate a passion for solving real-world problems with data and technology
• Leadership of mixed technical teams with good mentoring/coaching skills and a real joy for seeing people develop & succeed

Job capabilities:

• Applies expertise to act as the organisational authority on identifying, assessing, prioritising, and managing risks in a production process.
• Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. For example, emphasises continuous improvement and quality outcomes across the organisation and with external partners. Facilitates organisation-wide adoption of best practices and lessons learned.
• Applies expertise to act as the organisational authority on identifying, assessing, prioritising, and managing risks in a production process.

Why else would you want to work with us?
Whatever your aspirations, you can expect excellent benefits, personal development, and a career that’s enriching and full of opportunity.
We'll provide you with a diverse, energising, and informal environment that takes a strong focus on equal opportunity and supports career progression on all levels.
Enhancing your personal and professional development is something that is very important to us, so we'll work with you to make a positive difference to the overall teams' mission. We want you to learn, grow & develop to become the best possible version of yourself.
We'll ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Our approach to inclusion and diversity means that we all can make a real difference, together!
Our continued commitment to helping Britain prosper means that as a colleague you can make a difference to customers, businesses, and communities.
Together we have a key role to play in shaping the bank of the future, whilst the scale and reach of our Group means you'll continue to have opportunities to learn, grow and develop.
We're focused on creating a values-led culture, and our approach to inclusion and diversity means that we all can make a real difference, together.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.