AddressH.R. Owen, the UK’s leading luxury automotive dealer group, is seeking a Service Host / Receptionist / Administrator to work withRolls-Royce Motor Cars London (Aftersales). We’re looking for someone that’s used to going above and beyond to deliver the highest level of customer service.
The Service Host / Receptionist / Administrator will ensure all customers and visitors are greeted both in person and over the telephone in a friendly, welcoming, and efficient manner. You must be able to manage enquiries, frank and prepare post, attend to the presentation of the customer, and assist in main aftersales administration.
The type of person we are looking for
- You will have previous customer service and administration experience, preferably within the motor industry.
- You will be able to take ownership of your role, with strong attention to detail and an ability to multitask and find innovative solutions to difficult problems.
- You will have strong written and verbal communication skills with the capability to adapt your style to multiple audiences.
- You will be able to deliver the highest levels of customer service, while always keeping one eye on the commercial success of the business.
- You will have a passion for the luxury industry, be able to recognise excellence and have a basic knowledge of the brands H.R. Owen work with.
- You will be confident and proficient in the use of Microsoft Office (Word, Excel, PowerPoint & Outlook).
- You will have outstanding interpersonal skills. You will communicate regularly with a wide range of people at all levels across the company.
