Service Improvement Lead

Service Improvement Lead

Location: National(can be based in London or Nottingham) - Full Time 37.5hrs per week - Permanent

Salary: £39,667 London OR £35,175 - Midlands

This role:

We are looking to recruit a Service Improvement Lead to the Risk and Quality team. The team support the organisation to deliver consistently fantastic services to our customers. In this role, you will support the business to identify, document, and mitigate operational risks. You will build fantastic relationships, analyse, and interpret complex information and translate this into simple meaningful business insight. You will be responsible for leading Service Improvement activities, facilitating the development and delivery of improvement plans and for providing assurance that teams and services are legally and regulatory compliant, continuously improving, and responding to an ever-changing operating environment.

What you will need to succeed in this role:

Skills and qualities:

• Highly motivated and values-driven, puts the customer at the heart of every decision.
• Highly analytical and able to interpret and relay complex data and information clearly and concisely.
  
  • Excellent communication skills (including written, verbal, presentations, and IT literacy)
  • Successful relationship builder, based on trust and integrity.
• Inquisitive problem solver who can evaluate situations and find and implement solutions.
• Adaptable to any situation, new work activity or change in direction.

Knowledge and experience:

• Experience or qualification in Risk Management and Project Management.
• Strong understanding of the Social Housing Sector
• Experience in housing management, financial services, social care or aligned fields (desirable)
• Knowledge of relevant legislation and regulatory standards for social housing operations, and a good understanding of operational, legal, and regulatory best practices and challenges.

Please note :- we do not currently offer visa sponsorship.

What’s in it for you?

Our benefits include:-

• 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
• 2 volunteering days per year for things like helping out in local communities
• An additional 'Beliefs day’ once a year to have an extra a day off
• Enhanced pension with matched contributions of up to 9%
• Life assurance cover 3 x your salary
• Health cash plan scheme for your everyday healthcare needs which you can add your family members too
• Tenancy deposit - interest free loan to help with rental deposits
• Access to extensive learning and training opportunities with Wisebox platform
• Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
• Career progression across the organisation with our mentoring programme and apprenticeships
• We are committed to the wellbeing of our colleagues and support this as an organisation

Our promise

Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion.

Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!

We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.