Service Leader Grade 11 Gbp44,019 - Gbp46,041

Service Leader Grade 11 GBP44,019 - GBP46,041

The Opportunity

To provide management and leadership of senior and service support coordinators taking overall responsibility in any given service portfolio area to lead and drive delivery of consistent high-quality support within the practice system embedding an agile and flexible working culture to ensure adequate and robust support arrangements across.

Providing a context of high support and high challenge, Service Leaders will be responsible for the oversight, scrutiny, and accountability of support services including having an overview of staffing systems.

Ensuring the implementation of best practice and service standards whilst building effective working relationships and supporting collaborative ways of working with service coordinators, practitioners, social workers, and managers.

Leading the development and implementation of service improvements, ensuring compliance with statutory guidance and policies, provide guidance, support, and expertise to service coordinators.

Ensure that processes, systems, and governance arrangements are followed and fit for purpose the role will also provide efficient and effective support to the Head of Service in the delivery of service functions.

About You

We are looking for a confident individual, who also has:

• Knowledge of common service support systems used throughout the council.
• Good knowledge and understanding of the customers' service support requirements.
• Knowledge of national legislation, policies, standards, and initiatives relevant to this role within a local government environment. Delivering customer service expertise
• Ability to prioritise own workload and that of a large team to meet deadlines in a fast-changing environment.
• A clear appreciation of the demands of working within a multiple stakeholder, fast-paced, highly political environment.
• Ability to work in a large complex, political organisation and to understand and operate within national and local frameworks of accountability.

Benefits
You will be valued for your skills and expertise, supported by the team of experienced professionals, as well as the management at Croydon Council, one of the largest employers in the borough. We also offer:

Highly competitive compensation package

29-31 days (grade equivalent) annual leave in addition to Bank Holidays and option to purchase more

A pension scheme with an average employer contribution of 20%

Continuing Professional Development - genuine opportunities to grow, develop and specialise in your career

Management development programmes

Investment into your wellbeing

Access to Employee Discount scheme with a range of programmes (Cycle Benefit Scheme, GymFlex, Retail Discounts and more)

We promote flexible & hybrid working arrangements where possible to support a healthy work-life balance

Closing date 28th May at 11:59pm

View the Service Leader role profile

Equal opportunities statement

Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.

Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment. The Successful candidate will be subject to a DBS check.