AddressService Manager
Tonbridge
20/07/2024
Service Manager
The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
Job details
Salary
Competitive salary dependant on experience
Contractual hours
45
Basis
Full Time
Region
Kent
Job category/type
Service
Date posted
20/01/2024
Job reference
HG011873V0
Job description
Due to our recent partnership with Stellantis Group, we are welcoming Vauxhall and Peugeot to the Hendy family in Tonbridge. To support the opening of our ***New Hendy Site***. We have an exciting opportunity for an experienced Service Manager to join our management team!
The Opportunity:
In this role, you will play an important role in supporting and motivating a team of Service Advisors by setting objectives to maximise performance and profitability, in addition to managing a workshop to ensure that workshop efficiency and productivity rates are optimised. In this role, you will:
- Develop service department plans and budgets to achieve quarterly and annual targets.
- Maintain financial and operational controls within the department.
- Understand and report on key KPIs in a timely and accurate manner.
- Ensure warranty procedures are followed correctly and monies are recovered promptly.
- Respond swiftly to any customer complaints and ensure timely resolutions.
- Establish and monitor the team’s training requirements to ensure the required level of expertise is always achieved; and
- Work alongside the Divisional Performance Manager to develop a strategy to maintain the long-term profitability of the department.
The Rewards
As well as a competitive salary and performance related bonus, we offer a structured career with the opportunity for personal development and training within our rewarding environment. In addition, you can expect the following benefits:
- Bespoke induction and learning programme and comprehensive ongoing training throughout your career;
- Access to car benefit scheme from day one;
- Enhanced family leave benefit;
- Life Insurance;
- Bupa Healthcare Cash Plan for you and your family;
- Opportunity to join the company pension scheme;
- 23 days holiday (plus bank holidays), increasing with length of service;
- Discounts on new vehicle, used vehicle, service and parts purchases;
- Various perks and discounts with high street and online retailers and services.
About You:
- A proven track record of running a successful service department in a main dealer environment;
- The ability to lead by example, manage and inspire the team to consistently exceed customer satisfaction and profitability objectives;
- Experience of developing and monitoring budgets;
- Strong communication and organisational skills with high levels of self-motivation;
- Up-to-date knowledge of vehicle and consumer legislation as well as FCA regulations; and
- A full UK driving licence.
The Company:
Hendy Group is a family-run business with over 80 sites along the South Coast, from Eastbourne to Exeter. At Hendy, we aim to deliver a premium experience as we have done for more than 160 years, all in an effort to achieve our vision of delivering 100% customer and colleague satisfaction; our forward-thinking, progressive outlook perfectly complements our values, with honesty, quality, care and customer service at the heart of the company, as they have been since 1859.
If you possess the necessary experience and skills and would like to be part of Hendy Group’s success, select Apply Now.
Service Manager
