Service Manager

We believe that a career is not just about earning a living; it's about leadership, having your say and making things happen that can mean positive changes to the lives of vulnerable people.

We are a national social justice charity with more than 50 years' experience of changing lives, building stronger communities, and reducing crime.

Nacro is launching CAS-2, a national service commissioned by Ministry of Justice to provide accommodation and support as an alternative to custody.  We are looking for a number of Operational and Management colleagues to join us at an exciting time of change. 

Who are we looking for?

Service Lead of North West region,  you will have 6 direct reports

This is an exciting opportunity to join our team as a Service Lead to manage and lead a team of Support Workers to deliver high quality, effective supported housing services and housing management services to a range of service user groups (including those on Bail, prison leavers and those going through the criminal justice system) that meet their needs, contractual requirements and organisational financial targets.

You will be able to demonstrate extensive knowledge of support planning and safeguarding as well as experience of working with vulnerable adults with complex needs (such as substance misuse, physical health, mental health, seeking employment and housing support). 

We are looking for a Manager who is able to prioritise tasks effectively; ensuring their team are supported, Service Users needs are prioritised and contractual KPI’s are met. You will need to be adaptable and highly organised to balance your time. You will champion relationship mapping in your region, including developing links with supporting agencies, promoting CAS-2 at external forums and being part of multi-agency meetings. 

You will have previous line management experience and the ability successfully lead and line manage a team. You will have excellent people skills, which will be inclusive of problem solving, and both written and verbal communication skills. 

There is an expectation of travel within the North West region, and occasionally to wider Nacro offices and regions. 

This role requires regular travel: a Full Driving License and access to your own vehicle with business insurance are an essential criteria. 

An Enhanced DBS check is required for this role, as well as registration on the DBS Update Service. These will be completed as part of the Pre-Employment Screening process. 

This role also requires a Prison Clearance.

Please Note: If you have any questions or would like to have an informal chat regarding the role, please contact [email protected]