Service Manager

Service Manager (Motorrad)

Bristol

40k p.a

Our client, a luxury automotive dealership based in the Southwest has an exciting opportunity for a Service Manager to join their amazing Motorrad team.

The role:

• Manage the front of house workload while providing the highest standards of customer service while Motorcycles are with us for servicing and repairs.
• Ensuring exceptional customer satisfaction with work carried out and advising of future service or repair priorities.
• Ensure daily operating processes are robustly followed to include invoicing, debtor control and adhering to dealership and manufacture requirements.
• Work collaboratively with the Workshop team to ensure all tasks are completed to the agreed time scales.
• Drive a winning performance on all key metrics through a team.

Key skills/experience:

• Experience and proven record of success managing or leading a team in a franchised dealership
• Strong communication skills with both customer and your team
• Knowledge of Microsoft Office, Excel and Kerridge
• Full UK driving licence is essential and Motorcycle licence would be advantageous
• Familiarity of warranty procedures would be advantageous

Benefits:

• 25 Days Holiday (plus Bank Holidays)
• Contributory Pension Scheme
• Private Medical Insurance
• Regular Pay Reviews
• Life Assurance
• Servicing, Parts and Accessories Discounts
• Employee Assistance Programme
• Learning and Development
• Enhanced Family Leave
• Volunteering Opportunities