Technical Service Manager

Job title- Technical Service Manager

Type- Permanent

Location- Filton

Overview

As Technical Services Manager you will collaborate with colleagues to inspire customer moments of delight and pursue amazing outcomes each day. You’ll be an ambassador of a one team approach within the technical operations team, representing the company and the Client's brand You are responsible for the day-to-day running of the Technical Services element of our facility management contract, providing technical support to the team. You will manage the on-site technical team and various sub-contractors to deliver an exceptional service. You will be able to demonstrate financial control by operating within the client approved budget that you assist to develop. As Technical Services Manager you will also provide regional technical support to other locations to ensure knowledge sharing & standardised approaches to technical processes & activities are deployed. You will be customer focused, highly motivated, proactive and show great initiative to keep the Facilities running smoothly.

Key Responsibilities and Duties:

Leadership and Management:

• Lead, mentor, and develop a team of Technical Service engineers and technicians.
• Establish and monitor performance goals for the team, ensuring alignment with company objectives.
• Foster a culture of continuous improvement, collaboration, and professional development within the team.

Technical Service Operations:

• Oversee the planning, scheduling, and execution of all Technical Service activities, including maintenance, repair, and installation of facilities and equipment.
• Ensure compliance with industry standards, safety regulations, and company policies.
• Develop and implement preventive maintenance programs to enhance equipment reliability and lifespan.

Project Management:

• Manage technical projects from inception to completion, ensuring timely delivery within budget constraints.
• Coordinate with cross-functional teams, contractors, and vendors to ensure seamless project execution.
• Monitor project progress, prepare status reports, and address any issues or challenges that arise.

Customer Service:

• Serve as the primary point of contact for clients regarding Technical Service issues and concerns.
• Ensure prompt and effective resolution of customer complaints and service requests.
• Maintain strong relationships with clients, understanding their needs and delivering solutions that exceed expectations.

Budget and Resource Management:

• Develop and manage the Technical Service department budget, ensuring cost-effective use of resources.
• Identify and implement strategies for cost reduction and efficiency improvement.
• Oversee procurement of materials, tools, and equipment necessary for Technical Services.

Quality Control and Compliance:

• Ensure all Technical Service activities meet quality standards and regulatory requirements.
• Conduct regular audits and inspections to maintain high standards of service delivery.
• Implement and monitor corrective actions to address any identified deficiencies.

Qualifications:

• Strong technical background and fully qualified in the electrical and mechanical field
• Minimum of 5 years of experience in a Technical Service management role within the FM and engineering industry.
• Proven track record of leading and managing technical teams.
• Strong understanding of engineering principles, maintenance practices, and facilities management.
• Excellent project management skills, with experience in managing complex technical projects.
• Exceptional problem-solving abilities and attention to detail.
• Strong communication and interpersonal skills, with the ability to build effective relationships with clients and team members.
• Proficiency in using Computerized Maintenance Management Systems (CMMS) and other relevant software.