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Form of work
SalaryWe are currently recruiting for a DV Security cleared, disciplined and skilled Technical Consultant with solid experience in software configuration and integration in relation to Service Management. You will work as part of a small team, working in close conjunction with other teams both within the customer organisation and within the larger organisation, to install and configure Asset Management tooling based on specific customer requirements.
Responsibilities:
- Installation and configuration of a range of asset management tools and associated integrations.
- Investigating, diagnosing and remediating complex technical issues.
- Installing and updating integrations with connected 3rd party systems.
- Producing and reviewing technical documentation.
- Maintaining and updating design documentation to reflect changes.
- Implementing software upgrades and new interfaces.
- Communicating with OpenText Support and Product Development teams.
- Working in an agile fashion whilst creating, maintaining and updating a backlog of work items.
- Creation of test scripts for backlog items and unit testing completed work.
- Regular reporting of progress to project leadership.
Technical Skills:
Ideally you will have skills and experience with the following software (listed in order of preference):
- AMX/SMAX
- Configuration Management System (CMS)/UCMDB
- Connect-It
- Test Tools including ALM Octane, LoadRunner and UFT
- Asset Manager
Desirable Skills:
- Able to demonstrate experience of troubleshooting and diagnosis of technical issues.
- Able to demonstrate excellent team-working skills.
- Strong interpersonal and communication skills across all stakeholder levels.
- Ability to work under pressure and make rational decisions considering relevant risks and taking responsibility for such decisions.
- Specific knowledge of secure government operations and ways of working.
- Background in Service Management Capabilities and experience of working with Service Management toolsets.
- Experience of working with personnel in a cross-organisation environment is highly desirable.
If you feel you have the skills and experience needed for this role; please do apply now.
