Service Manager

My client offers supported accommodation to homeless, unemployed & disadvantaged young people. They offer 24/7 residential support with a full-time employability & well-being programme.

· Knowledge/understanding of services & implementation of better practice initiatives

· Lead/manage staff

· Compliance with statutory, regulatory & contractual.

· Working relations/represent positively with stakeholders

· Champion/celebrate good practice

· Application of policies/procedures

· Financial sustainability

· Crete new/maintain relationships with referrers/stakeholders & expand upon these & to complete a through needs/risk assessment with young people

· Network with stakeholders & market to achieve maximum occupancy

· Professional approach to work in line with vision & maintain records in line with statutory & local policies

· Maintain existing referral agencies list & market to new

· Telephone calls & correspondence

· Written progress reports to statutory funders & work alongside colleagues on applications

· Smooth induction of new arrivals

· Communicate with colleagues, residents/agencies building & maintaining open & productive relationships.

· Team meetings

· Staffs members receive supervision

· Events delivering presentations to commissioners/referrers

· Company business plans, complete objectives & achieve targets.

· Training

· High standards of practice

· Encourage/act on innovation

· Network within/outside of social care

· Everyone they support has support plans

· Customer voices are heard

· Health/wellbeing of people

· Compliance with safeguarding policies, statutory requirements/local authority protocols.

· Safe working practices

· Report/evaluate accident/incident reports

· Recruitment, screening of prospective applicants & inductions.

· Sufficient staffing

· Staff managed

· Staff receive supervision/appraisals

· Staff training/development

· Absence Management

· Promote/advocate for equality, diversity & inclusion.

· Listen to/engage with staff & young people to address areas of concern &/or improve ways of working

· Centre well-led & provide strong leadership

· Monitoring, assessment & reporting of their quality/outcomes.

· Services are delivered within budget & comply with contract

· Incidents & complaints are acted upon/monitored

· Work with fundraising team, helping to ensure they have the information to complete bids, proposals/reports.

· Facilitate visits of funders to demonstrate their work

· Assist Fundraising Manager in the collection of positive cases/news

· Budget

· Residents income

· Invoices

· Petty Cash

· Credit card procedures

· CAPEX processes

Essential 

Driving licence

Management, preferably in the social care sector; delegating, empowering, motivating and coaching staff.

Results focus, ability to work proactively, plan, organise and optimise resources and complete targets within timescales.

Effective Budget and Resource management

Effectively managing change and delivering service improvements

Networking, influencing and negotiation skills.

Working with disadvantaged young people

Desirable

Leading and delivering projects.

Microsoft Office

Mon-Fri 9am-5.30pm (8 hrs) + on-call (rota)