Service Manager

Thrive Group are delighted to be working with our company based in Bath who are actively looking to recruit a Service Manager to join the team on a permanent basis.

What you will be doing:

As an experienced Service Manager to join our busy and successful team at a leading motor dealership in Bath. You will provide exceptional customer service ensuring a positive experience for every customer.

• Maximise departmental performance in line with market potentials through the sale of labour, parts and materials.
• Plan the optimum utilisation of the workshop capacity.
• Carry out recall programs and procedures as per manufacturers guidelines and recommendations.
• Ensure the highest possible standard of workmanship within the workshops and to ensure that all work is completed on time and to customer satisfaction.

What you will need to succeed:

• Previous experience in a customer service role, ideally from a motor trade background.
• Strong communication skills, both verbal and written
• Ability to handle difficult or irate customers with professionalism and empathy.
• Basic mechanical knowledge to assist with troubleshooting customer issues.
• Proficient in cash handling and point-of-sale systems
• Excellent problem-solving skills and ability to think quickly on your feet
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

What you will receive in return:

• 45,000 per annum + Company car
• Company pension
• Employee discount
• Free parking
• Health & wellbeing programme

What you need to do next:

If this position sounds of interest and you would like to be considered. Please email on removed) or contact me on (phone number removed) to discuss further.

Thrive group are acting as an employment agency with respect to this vacancy.

If you have not heard from a consultant within 7 days, please assume you have been unsuccessful on this occasion.

INDTRO