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SalaryService Manager - Housing Solutions and Independence
Salary: £57,201 - £62,748 per annum.
Contract: Permanent, Full-Time, 36 hours per week.
Job Reference: R0006267
About us at Hounslow
We’d love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be.
We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we’ve built strong partnerships which have transformed how we serve one of London’s most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.
About our Commitment to Diversity and Inclusion
We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in “Harness the Mix”. It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer.
We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias.
As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There’s space for you to tell us what you need within our application form.
Our Benefits
If you join us, you’ll have access to a range of employee benefits. Read more about these on our website.
About the Role
This is an exciting opportunity to join our Homelessness, Independence and Preventative Services which adopts a preventative approach across the housing, health and social care agendas. You must be professional, energetic and enthusiastic as we are interested in what you can bring to help us improve and develop our services to support some of our most vulnerable residents.
About the Team You’ll Be Working In
This is an exciting and busy role that is at the centre of the Councils response to homelessness. The service is developing and progressing our agenda to reduce the use of temporary accommodation and achieve more upstream prevention outcomes.
- You directly line manage Assistant Service Managers and through them a range of Advisers covering statutory and non-statutory homelessness and prevention services.
- This is a key Service Manager position with Homelessness, Independence and Preventative Services. If you want to work in the public sector and be part of a progressive team, this is a unique opportunity for you as we are interested in what you can bring to help us improve and develop our services for our customers. You are a visible leader adept at managing high volumes of work involving vulnerable residents. You will demonstrate compassion, energy and enthusiasm to be ready for a new and exciting challenge where every day is different.
- You will be responsible for a service that makes a real difference to the lives of people who are homeless or at risk of losing their housing.
- You will work collaboratively with your colleagues and partner agencies to develop and lead initiatives so that residents get the best service and opportunities to live independently and safely in their homes so they are not at risk of homelessness. #
- You will develop and implement practices to enable proactive assessment of housing need, implementing regular reviews to ensure the service adapts quickly to changing needs.
- You will mentor and support staff handling a full range of complex, contentious and sensitive matters that arise when dealing with residents losing their home or already homelessness, ensuring resources are targeted in the right place at the right time and cross cutting issues are identified with joined up solutions borough wide.
- To operate effectively in a highly changeable and demanding working environment with multiple competing priorities, ensuring timely and relevant interventions are carried out to prevent escalation of need, decisions are made to fulfil statutory requirements and legal challenges are responded to.
- You will lead a performance driven service, setting and achieving service objectives and targets to define your success using benchmarking to reflect on your practice to continuously improve.
About You
You have extensive knowledge and experience of the Housing Act 1996 (as amended) and the Homelessness Reduction Act 2017, working with vulnerable people, and experience of leading multi-disciplinary housing teams and work involving complex needs and diverse client groups and an expert knowledge of homelessness and associated legislation.
- You have experience of successfully managing staff and are a collaborative leader, acting with integrity and building trusting relationships, operating effectively through prioritisation, delegation and efficient use of available resources to deliver value for money services.
- You are an expert communicator who engages effectively with a broad range of people, including applicants, colleagues, and elected members, to motivate, influence, negotiate and persuade and achieve multi-disciplinary outcomes to meet wide ranging needs.
- You are a dynamic decision maker who leads and motivates others to deliver a high performing service achieving excellent results, which can flex and adapt to the changing need of residents, integrating digital service solutions balanced with bespoke solutions for vulnerable residents.
- It is desirable that you have a degree or equivalent qualifications.
- You can travel independently around the Borough to meet other professionals in community settings.
- Are you passionate about customer services?
- Are you an experienced homelessness professional?
- Are you looking to working in a forward thinking and progressive housing department?
Essential Basic DBS Required.
If the points above resonate with you, we would like to hear from you.
Read more about the work you’ll be doing in the Role Profile available on our website.
The key information you need about the role should be in the Role Profile, but if you have any further questions about the role, please contact:
Email: Fidelis.Ukwenu@hounslow.gov.uk
Closing Date: 12th February 2024
