Service Manager - Raf Marham

Service Manager
Downham Market
38,000 - 42,000
Mainstay are currently working with a fantastic, well-established service provider who are looking for a Service Manager. This is a fantastic opportunity to join an excellent business that focuses on customer service and supporting its staff with furtther training and career progression. As a Service Manager you will oversee the work of contractors on site by planning their day out and offering technical support. You will also oversee low risk small works projects (25k).
Role :

• Facilities manager working on an FM service looking after a single site.
• Managing the day-to-day performance of the contractors, planning their days, offering technical advice and ensure they are compliant.
• Ensuring all SLAs and KPIs are achieved in line with the contract
• Conducting meetings with the client to review the service delivery.
• Ensuring that the application of Quality Control, Health and Safety, and environmental and COSHH standards are met.
• Dealing with PPM and reactive work
• Assisting with reviewing asset management and liaising with the asset manager
• Managing and co-ordinating and liaising projects under 25k
• To provide support and assistance to other sites as necessary

• A leading FM service provider

• Engineering qualification e.g. Electrical Installations or Mechanical qualifications
• Previous experience within an operational and management role is essential with an understanding and experience of FM services and building infrastructure
• Managed a team of engineers and supervisors previously
• Must have managed SLAS, KPIs, and P&L
• Good communication skills both verbal and written
• Strong people management skills with a lead from the front attitude