Service Manager

This job is an opportunity to make a difference and shape lives!

Too many people pass through the criminal justice system without their mental health needs being recognised. With more than 70% of the prison population experience some level of mental distress, it’s crucial that specialist services exist to ensure that people get the care and support they need to break the cycle of offending. This is where you come in.

If you are an enthusiastic, motivated leader, we have an exciting opportunity for you as a Service Manager within Liaison and Diversion. You will be part of a dedicated and dynamic team with a specific focus on delivering tailored on the day support to individuals in the court setting and the community. Being compassionate, empathetic and able to create trust and psychologically safety with the Practitioners you supervise and the people who use our services are key attributes for the role.

The ideal candidate is someone with experience of safeguarding, crisis management and managing staff in a health or justice setting. You will have a mental health qualification, preferably to a master’s level. You will be expected to work autonomously and enjoy a varied and fast paced environment engaging multiple stakeholders to ensure excellent service user outcomes.

Some key tasks in the role are:

• Line management responsibility for Liaison and Diversion Practitioners
• Quality assurance and governance through audit and reporting
• Oversight of risk management
• Budget holder responsibilities
• Building and maintaining effective stakeholder relationships

This is a full time post (37.50hrs) post. We are operating a hybrid model of work, part of your week would be office-based and part working from home. Your nominal basis would at our National Office in Lambeth North, but you would also be expected to visit your direct reports at their workplace regularly.

We are committed to fair chances for all and making sure everyone can access the support they need to make positive changes in their recovery journey. You really can make a difference by believing in our service users and their ability to make changes, when they do not always believe in themselves. The Criminal Justice service has multiple projects working within courts, prisons, probation and the community, aiming at providing mental health support in all these stages of the criminal justice system. We’ve seen impressive growth over the last two years extending our remit of work and this is something we’re highly motivated to continue.

To apply for this post please send a recent CV and a supporting statement of no more than 2 A4 pages, to explain how you meet the role requirements. Get in touch if you’d like to see the Job Description prior to applying. Email us if you’d like a copy of the Job Description.

What you need to know about Together:

Together is England’s oldest mental health charity and since we were formed in 1879, we have believed that people with mental health issues have the right and the abilities to lead independent, fulfilling lives as part of their communities. We offer a wide variety of support to help people deal with the personal and practical impacts of mental health issues. The services we provide include supporting people in criminal justice settings who’ve experienced mental distress, one-to-one support in the community, supported housing and 24 hour accommodation services and advocacy.

Our core principle at Together is service user leadership as we believe that benefits those people who are accessing support and has positive impact on all aspects of Together, and wider society. We want to be able to learn from people who have a range of views and who have experienced mental distress. By learning from the people who use our services in that way we aim to inform and influence Together from a Lived Experience perspective.

What We Can Offer You

• You will be part of an organisation that values you. We will seek your input, encourage effort and facilitate growth and opportunity whilst caring about you and your wellbeing
• You will gain worthwhile personal development training, where you are encouraged to stay and grow to further your career progression with Together
• A Positive culture – we are proud of our leadership and management style that encourages teamwork, open and honest communication and has a strong purpose
• One-on-one supervision/manager meetings, peer learning groups, career or talent management guidance and dedicated learning time

The benefits of working for Together

At Together we value and encourage diversity and inclusion within our workforce. We are committed to creating a workplace where you can be your authentic self, welcoming applications from people from diverse communities and backgrounds who share our values. As an employer, we are committed to making any reasonable adjustments during the recruitment process.

Successful candidates will require an enhanced DBS check.