Service Manager – Young People’s Service

What we’re looking for:

•  Do you have proven planning, time management and prioritisation skills, with the ability to meet deadlines and targets, work independently, exercise good initiative and sound judgment?
• Do you have experience of leading teams within specialist and/or supported housing for vulnerable people including people at risk of homelessness, young people and people with mental health and complex needs OR extensive experience of working with vulnerable people with complex needs?
• Can you lead and manage a team, ensuring effective teamwork and communications across the service? 
  • Are you able to set a positive and inclusive tone within the service and continue to nurture an environment where the team can thrive, by leading motivating and inspiring others to be proud of the critical support services they provide?
• Do you have experience of delivering the key requirements involved in a commissioned service contract and be able to effectively meet its targets as agreed with the Local Authority Commissioner?
• Can you communicate respectfully with and about people respecting the dignity and diversity of the people you are working with along with a proven track record in providing an excellent customer experience?

If so, this role is perfect for you! Here at Peabody, we have an opportunity for a Service Manager (Young People’s Service) on a permanent basis covering our services across northern home counties. 

Hybrid working is also available in this role. 

A bit about the role:

We’re an inclusive organisation which enables our residents, customers, and colleagues to thrive. Customers shape our services, and their voice and experiences empower change. Colleagues, residents, and customers develop and grow together in a culture which supports growth and celebrates diversity.

As the Service Manager of Young People Services, you will manage and lead the complex needs support team in the delivery of a high-quality supported housing service.

The Service Manager and their team will help support people to live good, fulfilling lives in the place they call home to help maintain their tenancy, being a good neighbour and thoughtful to others in communities where they live. You will take responsibility for the operational delivery of the service and work with your team to ensure the health and safety of customers and staff.  You will also work within agreed boundaries, following operational guidance, policies, and procedure.

Some of the key results for the role include: 

• To deliver on the relevant aspects of our complex needs service strategic objectives and operational plan, ensuring high levels of team performance for the best outcomes for our customers and the communities they live in
• To have clear core objectives and targets for team members clearly linked to the performance of the supported housing managements overarching strategy.
• To ensure contract KPI (Key Performance Indicators) are reported on in line with commissioner requirements along with any areas for improvement are actioned and monitored to completion.
• To ensure residents and customers are treated with respect, courtesy and engage in developing and improving the complex needs service.

This role will require an Enhanced DBS check, a UK driver’s licence and access to a vehicle. In addition, you must be prepared to support the on-call rota. 

A bit about us
It started over 160 years ago with one man’s desire to improve the lives of poverty-stricken Londoners

Today, we have 107,000 homes and 220,000 residents across London and the Home Counties and around 20,000 care and support customers. But the desire remains the same – to create homes and communities where people can flourish. 

We are committed to making repairs to our homes quick and hassle-free and to investing in our existing homes so they are safe and well maintained. We have projects well underway to make thousands of our homes more energy efficient.

We work with councils and communities to promote economic inclusion, tackle inequality and poverty and prioritise wellbeing.  

Here just a few of the benefits for working at Peabody: 

• Up to 25 days’ annual holiday plus bank holidays  
• Flexible benefits scheme, including family friendly benefits and access to a discount portal
• Competitive salaries that are benchmarked regularly against current market rates  
• Two additional paid volunteering days each year