Service Operations Manager - Midlands

Job Title:Service Operations Manager (Midlands)
Mission:
The purpose of this role is to lead the Digital Energy Service Regional organisation in the execution of support contracts and non-contract field quote activity . Fully accountable for the financial performance of the Digital Energy regional Service business as well as delivering excellent customer satisfaction in line with our Quality standards & process.
The Operations Manager will be an active member of the Services Management team , driving best practices, margin improvement initiatives, migration to digital connected services , transition of legacy installed base , customer development, development and upskilling our Services workforce.
Key responsibilities:

• Ensure the Service team operates at the highest standards of Health and Safety.
• 'Services business growth and profitability. Convert orders into revenue to meet financial forecast, maximise scope variations and profitability. Customer focus to reignite contracts with lost and dormant accounts
• Customer satisfaction. Deliver Service excellence to our end-user base and throughout the contractual chain (FM's, contractors, consultants, etc.)
• Ensure compliance with our quality process and drive continuous improvements.
• Manage resource efficiency to maximise utilisations.
• Ensure efficiency and best practices are embedded in Service delivery process and culture. This is key to raise competitiveness and profitability of the business.
• 'In Conjunction with support teams drive the contract base owned to digital / connected service plans - ensuring promotion of change initiatives and the drive of service led Transitions of legacy installed base.
• Ensure cash collection and achievement of targets in collaboration with the debt management team.
• Lead, coach and motivate the team of service engineers to ensure talent retentions and continuous professional development. Ensure the team is always engaged and lead OneVoice action plans.
• Installed Base Customer interaction plan for region managed

Education

• HND/HNC, degree in engineering discipline or equivalent professional experience