Service Portfolio Manager

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The CDIO Portfolio Management Function sits within the Chief Operating Officer and are responsible to maintain an aggregate portfolio view of demand and capacity for IT changes delivered by CDIO, drive effective delivery standards, controls and performance monitoring of the IT portfolio.

A target state maturity roadmap for CDIO Portfolio was defined as part of the CDIO Target Operating Model (TOM). The maturity roadmap has two main target states: establishing core portfolio capabilities and improving delivery for projects and programmes (March 2025); developing IT Service Portfolio Management function as CDIO transitions towards a Product and Platform organisation.

Job description

The Service Portfolio Manager role will have accountable ownership of the pipeline management and delivery assurance for assigned portfolio segment(s), (e.g. Policy-Driven change, CDIO driven change) aligned to the organisation’s strategic objectives.

The Portfolio Manager will provide leadership and IT portfolio management expertise to effectively identify, prioritise and influence the pipeline of IT demand, to ensure investments are prioritised aligned with the organisational strategic objectives.

Person specification

• Facilitate prioritisation and demand forecast for assigned Service Portfolio segments with business areas, e.g., through quarterly business planning cycles. 
• Ensure 'Ideas' (new initiatives) are categorised and triaged accordingly with associated portfolio entry decisions, providing critical team member challenge to argument or investment decisions as appropriate! 
• Develop and maintain relevant frameworks e.g., demand prioritisation criteria/ Supply and Demand aligned with business and architectural strategy. 
• Regularly engage and influence senior team members (across both CDIO and HMRC) from a portfolio perspective to ensure that activities remain aligned with strategic objectives by ensuring that key risks and issues are addressed efficiently and effectively. 
• Leads and build relationships with multi-disciplinary teams to support the management of the Service Portfolio! 
• Retain ownership of pipeline/roadmap for assigned portfolio segments, ensuring insights and governance mechanisms support required decision making. 
• Practice maturity and capability build – plays a key role to support standards development, team sizing/resource requirement and capability build as the Portfolio Function implements its maturity roadmap. 
• Chair/support relevant governance forums including Board-level governance to provide portfolio-level updates. 

Essential Criteria: 

• Demonstrable experience in a portfolio management role within an IT organisation or Digital environment 
• IT Portfolio management knowledge or awareness of industry standards (e.g., ITIL, SAFe practices) 
• Stakeholder management and influencing skills (specifically at a senior level), with shown experience of working successfully with diverse stakeholders to ensure that activities remain aligned with strategic objectives. 
• Leading and developing teams, demonstrating people leadership in building a team or function 
• Collaboration across the Civil Service – the role will require collaboration with teams, providing performance management and coaching for junior members and facilitate capability building initiatives. 

Qualifications: 

• Relevant Qualification in Portfolio Management, e.g., MoP

Qualifications • Relevant Qualification in Portfolio Management, e.g. MoP Behaviours

We'll assess you against these behaviours during the selection process:

• Seeing the Big Picture
• Making Effective Decisions

Technical skills

We'll assess you against these technical skills during the selection process:

• Ten minute presentation at interview on, ‘Where have you designed and implemented an aspect of a Portfolio Management practice, ideally referencing the 4 ITIL dimensions of service management.'