Service Support (Asset Management)

Job Title: Service Support (Asset Management)
Locations: Ipswich
Advert Closing Date: 11/02/2024
Due to the sensitive nature of this role, you may be required to undergo DV (Developed Vetting) level Security Clearance (https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels). An allowance of £5k per annum may be payable monthly while you hold this DV and continue to work in a role that requires that level of security clearance. The terms of this allowance will be made available if you are successful in being recruited into this role.
Security isn't always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are the Protectors. We deal with thousands of cyber-attacks every day, so that millions of people can safely go about their daily lives and run their businesses. We deliver vital work at scale, with real breadth and impact. We connect for good.
You'll be joining a specialist security team that is a trusted partner to governments worldwide, protecting critical national infrastructure and committed to the safety and security of our nation and global communities. Our mission focused work is innovative, inspiring, and technologically challenging in a way that makes every day different and stimulating. We provide the opportunity to work on rare projects, with exciting tools and brilliant people. Everyone has access to unparalleled professional and personal development opportunities and your contribution is always valued.
Why this job matters:
As a Service Support Professional, you will support the BT Security organisation by carrying out functions within the Asset and Configuration discipline, in support of ourselves and special customers. You will deliver and operate these services within agreed performance standards and contractual agreements whilst operating within agreed timescales and budgets.
You will be responsible for contributing to the deployment, support and maintaining a network. Also contributing to innovation and the development of process improvement initiatives. You will work as part of a team, supporting colleagues and collaborating with customers and suppliers.
What you'll do:

• Work within an Asset Management Team, but no prior experience of Asset Management is required.
• Carry out many diverse tasks, including physical activities, such as moving items, and desk-based tasks, such as entering data into spreadsheets or other systems for stock control.
• Have some personal responsibilities but mainly follow the direction of the Asset Managers.
• Drive change and innovation in working practices/processes.
• Ensures GSS reputation is upheld with customers and suppliers in delivery of work packages.

What you'll bring:

• Excellent organisational and communication skills
• Ability to work under pressure if the occasion demands it
• Flexibility to turn your hand to different tasks and multi-task.
• Ability to work well within a team and independently.
• Full UK Driving License
• Be willing to be part of an on-call out of hours rota, rewarded with additional renumeration.
• Be able to arrive at our offices in Ipswich within 1 hour if called out for the on-call rota
• Although predominantly based in Ipswich, be flexible to work occasionally from other locations with possible over-night stays.

You may also have:

• ITIL Foundation
• Asset Management experience
• Ideally be able, or willing to learn, to drive vehicles such as fork-lift trucks.

Diversity and Inclusion:
Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills, and experiences, and encourage applications from all sections of the community. Our ambition focuses on recruiting and retaining people who are under-represented in our workforce. Including those from ethnic minority groups, disabled and neurodiverse people and women. However, diversity does not end there and anyone with different backgrounds, gender identities, sexual orientations, ethnicities, ages or stages of life, disabilities and those from low socio-economic backgrounds are welcomed and encouraged to apply. Find out more about BT's D&I manifesto by searching on our website.
What's in it for you:

• Discounted BT Broadband, TV & mobile packages and BT products
• On target Bonus
• 10% pension contribution
• Professional development and paid for industry certifications/qualifications.
• Flexible benefits/rewards including dental insurance, healthcare, gym memberships etc.
• Well-being support for you and your family
• 3 days paid volunteering a year.
• Flexible and smart working (subject to business needs)

Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and criteria. So, if you're excited about this role but your past-experience doesn't align perfectly with every requirement, don't worry - we'd still love you to apply!