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Form of workWhy Work for us: Employee benefits (southampton.gov.uk)
- Are you passionate about delivering excellent customer service?
- Are you good at building positive working relationships?
- Do you want to make a difference?
- Do you enjoy working in a fast-paced environment?
If the answer is yes, we would like you to join us at Southampton City Council as a Service Support Officer. Our Service Support Officers are the first point of contact for all our customers and service areas. As a Service Support Officer, you will communicate well and take ownership to deliver excellent customer service. You will be the first point of contact for our customers, resolving queries, signposting people to the right place and ensuring all service requests are handled efficiently.
Our Service Support Officers work collaboratively across multi channels to maintain a high-quality service to all our customers. This is a fast-paced role in which high attention to detail is crucial in getting things right for our customers. We pride ourselves on listening to our customers and putting them at the heart of everything we do, so we want you to have a passion for helping people, with an ability to listen and show empathy to build rapport with your customers. This is a great role if you want to make a difference to people’s lives and get involved in a wide range of services that support the city of Southampton.
We constantly want to improve how we serve our customers so we ask you to promote our digital channels and use customer feedback to identify how we can ensure our customer journeys stay easy, effective and convenient.
As a crucial part of the team we will train, coach and support you to be the best you can be and there are many opportunities to develop your career with Southampton City Council.
Once fully trained we offer a flexible office/home working pattern. In which you will split your working week between our main council office in the Civic Centre and home working.
When applying for the role, please refer to the job description and take your time to answer the questions outlined in the application form as this information will be used to shortlist successful candidates.
Benefits:
- Central office location / hybrid working
- Employee discounts
- Cycle to work scheme
- Excellent company pension
Role Criteria:
- Excellent customer service skills
- Confident communicator in multi channels (telephone/e mail/letter)
- Quick learner and competent with IT systems
- Good organisational skills/time management
Contact details for informal discussion:
For further information and details regarding the position please contact Louise Child at louise.child@southampton.gov.uk
Interview Information:
Please note that interviews are scheduled for Tuesday 16th April 2024.
Recruitment contact details:
Email: recruitment@southampton.gov.uk
Tel: 023 8083 4033
Additional information:
- The working hours for the full time roles are 37 hours per week. Part time options can be discussed.
- The roles are permanent or fixed term.
- Please note that appointments are usually made at the bottom of the salary scale.
- Please keep Tuesday 16th April available as an assessment day will be held for shortlisted candidates.
- Multiple roles are available.
How to apply:
To apply for the position please select the 'Apply for this job' button at the bottom of the page.
The supporting statement section of the application form must be completed, unless there are specific criteria questions for you to evidence against. Applications are shortlisted against the essential and desirable criteria found within the job description for the post. Please refer to the job description when completing your application form and evidence how you meet the required criteria/questions. A CV on its own will not be considered.
Unfortunately we are not able to accept applications that are made through a third party agency. We cannot guarantee that any correspondence sent from third party agencies will be responded to. To ensure your application is received please apply directly through our website.
We are proud to be #DisabilityConfident and support fair recruitment practices. Find out how you can get involved at gov.uk/disability-confident. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.
Southampton City Council is committed to safeguarding and promoting the welfare of children, young people and adults. It is committed to delivering services to ensure they are happy, safe and have opportunities to reach their goals as responsible members of our community. We believe it is always unacceptable for a child, young person or adult to experience abuse of any kind, and recognise our responsibility to safeguard and promote their welfare. We are committed to following safe practices to ensure this and expect all employees, workers and volunteers to share this commitment. This commitment is reflected in all our recruitment and selection practices.
As a Corporate Parent we are actively aiming to support all our children in care (looked after children) and care leavers. Any applicants who are children in care or care leavers, who meet the essential criteria for the post applied for, will be guaranteed an interview.
