Service Team Leader

We are currently looking for a Service Team Leader to join our service department. The successful candidate will work alongside the Service Manager, assisting the service and call out team.

Responsibilities within this role will include:

• Assisting and coordination of Service Engineers
• Providing general assistance and guidance to the Service team
• Reviewing  engineer's routes to maximize production and reduce travel times, fuel costs etc.
• Ensuring all planned visits are completed per calendar month including insurance items.
• Co-ordinating engineers holidays ensuring adequate resource is available year round to manage the company workload, call out rota and customer expectations.
• Reviewing and influencing engineers productivity
• Co-ordinating external and internal training requirements and mentoring the teams progression.
• Undertaking H&S Audits and ensuring overall H&S compliance
• Providing customer technical support as required and improvement and repair opportunities to  Account Manager.

To apply you will have demonstrable experience as a Lift Service or Repairs Engineer, with a minimum NVQ 3 qualification or equivalent experience. Additionally, experience of managing / coordinating a team would be an advantage, although training will be provided by the Service Management team.

A level of IT experience is necessary in word, excel and outlook.