Service Technician

Service Technician
Cardiff / South Wales area
About Us
Are you ready to embark on a career with a company that places both its employees and customers at the heart of everything we do? If you're a motivated, customer-focused individual with a clean driving licence and a can-do attitude, we want to hear from you.
You’ll fit in well with us at Medstrom, where we have disrupted the market by providing proven and well-evidenced products and services to our busy customers, helping to make a real difference to both their workload and crucially their patients’ outcomes.
Established in 2010, Medstrom has grown substantially by being patient focused to become the organisation we are today, whilst maintaining an open culture and ethos. In 2022, Medstrom became an Employee Ownership Trust (EOT), unlike any other company in the industry. This allows each employee to have a vested interest in the company, where we can all contribute to and share in the company’s success.
We are looking for a dedicated Service Technician to work Monday to Friday from our Cardiff service centre and cover Cardiff and South Wales (could also involve travel to South/West England).
The Benefits
- Competitive basic salary of £22,500, with an estimated potential earning of approx. £26,000+ with on-call payments
- Additional on-call payments
- Contributory pension scheme
- 33 days’ holiday inclusive of Bank Holidays
- Discounts and cashback on shopping, supermarkets and holidays as part of our rewards scheme
- Salary Sacrifice Schemes including Cycle to Work
- Full induction with great training and support from dedicated team members
- Receive a treat on your birthday
- Be a part of an Employee Ownership Trust (EOT) and the associated benefits of having a stake in the company
The Role
On completion of your training, as a Service Technician, you’ll be tasked with ensuring the effective, timely and efficient delivery of products to customer sites, first line fault service visits and repairs against specific service level agreements. You will also undertake planned preventative maintenance activities, field modifications and provide support to customers for the products under contract with Medstrom. All activities are recorded via our job management system.
Main responsibilities of the role:
- Deliver clean, ready-to-use products to and around customer sites
- Collect products after use and return to the service location for decontamination
- Disinfect, function check, repair and electrical-safety test products
- Complete records of testing, delivery and collection
- Maintain available product stock and spare parts inventory
- Complete product modifications when required
- Provide product demonstrations and basic training to staff
- Maintain a clean and tidy work environment
Hours of work: 37.5 per week working Monday to Friday 8.30am – 4.30pm.
You will also be required to participate in an out of hours on-call rota (once trained) to support the team and the customers, which covers weekends. This is subject to additional on-call payments.
About You
To join us as a Service Technician, ideally, you will need to have or be willing to develop the following.
Qualifications and experience requirements:
- Mechanical or electrical background desirable, but not essential as full training will be provided
- Experience of delivery driving and planning routes would be desirable
- Full UK driving licence required (we use long wheelbase vans, but training and support to build confidence in manoeuvring these vehicles will be provided where required)
Personal Requirements:
- A proactive, ‘can-do’ attitude
- Excellent customer service and communication skills
- Ability to work under own initiative, and follow procedures to achieve deadlines
- Basic PC skills to include email and MS Office
- DBS Checked (or the willingness to complete one)
Please note, this role will involve manual handling - lifting, carrying and loading Medstrom products into the van.
In addition to the salary and related benefits, you will join a company that has grown extensively within the last 5 years and, through our unique ownership model, is continuing to grow whilst offering great career opportunities for those who are keen to progress.
Webrecruit and Medstrom are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.