Servicenow Developer/Engineer

ServiceNow Developer/Engineer
London (1 day in the office)
Up to £85,000 + Bonus & benefits

The Company
We’re delighted to be recruiting a ServiceNow Developer/Engineer for a global multinational Legal Professional Services group. They have developed a reputation for delivering outstanding services and innovative product solutions across an enviable client portfolio. You will be part of a global team, responsible for a wide range of projects and support for practising lawyers at the firm. You will also work closely with teams of lawyers around the world to help them deliver cost effective legal services to a variety of clients from a wide range of industries. This is a client facing high profile role with fantastic growth opportunities.

Key Responsibilities of the ServiceNow Developer/Engineer

• Responsible for the day to day technical management of the ServiceNow Product suite.
• Act as the central point of contact for all ServiceNow enhancement and integrations requests.
• Responsible for providing technical governance, guidance and approval of changes submitted for review.
• Responsible for ensuring that the platform remains in a supported version by raising the relevant requests for funding and project approval in a timely manner for management consideration and submission.
• Possesses a thorough understanding and experience with design principals and concepts, software architecture in conjunction with the best practices of programming, and data architecture and enterprise integration.
• Ensures work/code is documented and architecture/design principles are followed.
• Communicates needs, obstacles, and expectations effectively to supervisors.
• Contributes to and follows project plans, upholding - sprint delivery cycles.
• Balances multiple concurrent projects, ensuring projects are completed on time and within budget.
• Initiates and participates in process improvement dialogues.
• Supports applications/solutions, ensures service levels are met.
• Works effectively with other team members.
• Performs other duties as assigned.

Skills & Attributes of the ServiceNow Developer/Engineer

• Requires4-6 years' of work experience in an analytical role identifying and solving problems.
• Requires a bachelor’s degree or equivalent combination of education and experience.
• ServiceNow Admin Certified required.
• Advanced ServiceNow certifications preferred.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Hands-on development experience of ServiceNow scripting like Business Rule, Script include, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email Inbound
• ITIL Foundation
• Knowledge of Flow Designer, Integration Hub
• Worked on Discovery, Service Mapping, Event Mgmt
• Design and modification of ServiceNow Service Portal.
• Review existing set up and provide best practice recommendations in line with the OEM.
• Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features. A solid understanding of relational databases.
• Process development and documentation experience.

Applications can only be considered from those eligible to live & work in the UK without restriction.

Harcourt Matthews is acting as an Employment Agency in relation to this vacancy. Our divisions include: Legal Operations (Legal Tech and Legal Project Management, LPM, Operations Project Managers, Change, Innovation and Process Improvement); Accounting & Finance (Part and fully qualified Accountants); Pricing & Strategy; Pfi/PPP & FM.

Harcourt Matthews is committed to diversity and inclusion. We value and encourage applications from all ethnicities and welcome everyone regardless of social background, disability, gender identity, and orientation. Diversity benefits us all and challenges our assumptions.

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Ref: BHJOB3543_5822