Address
Form of work
SalaryServiceNow Developer - Leeds Based (twice a week)
Responsibilities:
- Collaborate with a talented team of ServiceNow professionals to deliver changes and provide support to our government client.
- Work closely with the Product Manager, Developers, and service teams to ensure the ServiceNow platform meets the evolving needs of our clients.
- Define and deliver user stories, resolve incidents, and test and promote major releases.
- Drive self-service and automation capabilities, leveraging Service Portal, Orchestration, and Integration Hub.
- Lead technical tasks related to configuration and implementation of the ServiceNow platform.
- Evaluate emerging ServiceNow technologies and define roadmaps to meet business needs.
- Troubleshoot and resolve defects following best practice principles.
- Update documentation related to incidents, changes, and designs as required.
- Lead a small team of ServiceNow developers and supporting SMEs in development and support activities.
Experience:
- Proven experience as a senior technical resource in ServiceNow platform development, particularly in areas such as CSM, ITSM, ITOM, ITAM, Integration's, WSD, and HRSD.
- Working knowledge of designing and developing APIs and web service integration's with ServiceNow.
- Hands-on experience creating self-service and automation capabilities.
- Excellent technical knowledge of ServiceNow integration using web services and other web-based technologies.
- Proficiency in coding and scripting.
- Strong analytic and problem-solving skills.
- Familiarity with ITIL processes and best practices.
- Experience in Agile software delivery methodology.
Qualifications:
- Educated to A-level standard or equivalent.
- Proven hands-on experience as a Senior ServiceNow developer.
- Experience in Agile software delivery methodology.
- Ability to understand as-is and to-be processes to deliver toolset changes.
- Contributory experience in end-to-end development activities of project enhancements, changes, and upgrades.
Core Competencies Preferred:
- Good experience with ITILv3 or 4.
- Familiarity with cloud services including SaaS, IaaS, and PaaS.
- Cloud provider experience (e.g., AWS, Azure, Google, ServiceNow).
- Experience in developing and designing technical solutions and integrations.
- Familiarity with delivery methodologies such as Agile, Scrum, Kanban, Waterfall, and Wagile.
- Strong team player with effective task management skills.
- Self-motivated and capable of working alone or in teams.
