Servicing Manager

Servicing Manager - £30,000 - £40,000 DOE - Bournemouth

Have you had experience in Underwriting and are now ready for a new challenge? This could be the role for you - it is an exciting opportunity to join a dynamic and fast-growing financial services business in their brand new offices as a Servicing Manager!

Your primary responsibilities would be to support the Head of Servicing, releasing development funds, working with borrowers in difficulty and monitor servicing tasks and inbox.

Other responsibilities:

• Produce redemption statements and liaise with all parties to ensure funds are repaid
• Ensure that Land Registry Titles are updated before the facility expires
• Report any overdue loans to the Head of Servicing
• Good phone manner and not be afraid to handle difficult conversations
• Assist in instructing third party partners such as asset managers and monitoring surveyors
• Assist Head of Servicing with the management of the company Loan Portfolio
• Report high risk cases to Head of Servicing
• Working with borrowers in the early stages of default
• Assessing monitoring surveyors reports and releasing development funds to borrowers
• Arranging extensions for borrowers where applicable
• Update and maintain the company’s CRM, which ensures all internal parties are aware of where each deal is post completion
• Manage own pipeline of tasks and ensure tasks are worked/added in a timely manner
• Assist the Head of Servicing (and other members of the Senior Management Team) with updates on the pipeline of deals being worked, ensuring they are being worked efficiently
• Provide effective communication to all parties, including introducers and/or applicants, ensuring exceptional customer service at all times
• Work with the wider team so that agreed targets and objectives are met
• Provide feedback on policies and process to highlight possible improvements or concerns.

Experience:

• Property risk experience, ideally underwriting experience for minimum of 12 months
• Experience of Regulation/Legislation Awareness and knowledge of the Regulated Financial Services environment
• Basic mathematic skills to assist with redemption calculations
• Be able to demonstrate critical thinking and initiative when faced with challenges.

Benefits:

• 25 days holiday +Bank Holidays
• Annual leave increases by 1 day per year, upto a max of 30 days
• Workplace pension
• Christmas and summer parties
• Regular Company social events
• Mindfulness sessions in the office
• Fruit bowl, healthy snacks, Nespresso coffee available all day.