Office Manager

Real Agency

Real Agency is an award-winning eCommerce specialist agency based in sunny Bournemouth on the south coast of the UK. We've been here for over 15 years and have a team of around 25 awesome talented people, all focussed and passionate about eCommerce. We're a full service agency meaning we have a good mix of different skill-sets covering development, design, account/project management, user experience, and marketing.

For an insight into what it's like to work here, view our Instagram or read about us on Glassdoor.

The Role

We're looking for an Office Manager to support the company. This role is often referred to as "the glue" and would suit someone who is super organised, enjoys spinning plates, and loves to own and get involved in everything. The scope of the role is vast but mainly focuses around accounting, HR, and company processes.

We're looking for someone that takes pride in their work, fully owns and takes responsibility for it, and will take it upon themselves to fix something broken if they see it. If you're dedicated and pro-active you'll do well in this role.

This role is ideal for those wanting ownership and responsibility over their duties. You'll report to the Managing Director and be a pivotal role for everyone at the company.

Responsibilities

• Day to day accounting using Xero (raising invoices, credit notes, direct debits, managing late payments etc.).

• Managing staff expenses.

• Managing subscription payments to suppliers.

• Managing client subscriptions.

• Working with clients on accounts queries.

• Improving and maintaining existing processes and tools.

• Client onboarding and offboarding.

• Arranging company social events, workshops, and wellbeing.

• Helping the sales and marketing teams with events and administrative work.

• Purchasing supplies and making payments.

• New staff onboarding and inductions.

• Booking travel and making meeting arrangements.

• Managing the phone system and company mobiles.

• HR duties including staff surveys, company perk schemes, and company handbook.

• Answering the phone and central email mailboxes.

• Maintaining accurate time logs for staff.

• Project manage various company projects.

• Point of contact for GDPR and data protection processes.

• Managing staff holiday bookings and staff sickness.

Requirements

• Lives locally in and around the Bournemouth area.

• Previous experience in a similar role.

• Personal, friendly, and approachable.

• Experience of Xero and accounting duties.

• Experience of similar HR duties.

Location & Travel

The role is a hybrid so you are free to work from the office in Bournemouth or from home. You will be required to visit the office at least once a quarter for events and socials. Travel may be required from time to time.

Benefits

• Competitive salary.

• 22 days holiday.

• 1 x bucket day.

• 1 x duvet day.

• 1 x volunteer day.

• Birthday morning off.

• Holiday buy-back scheme.

• Pension scheme.

• Private health care.

• Flexible start/finish times.

• Hybrid working (home and office).

• Use of Apple MacBook.

• Health Shield scheme (cash towards dentist, physio, chiro, eye etc.).

• Discounts and perks scheme.

• Free town centre parking.

• Team welcome lunch.

• Wellbeing workshops.

• Learning/training budget.

• Funky town centre office with gaming, pool table, table tennis.

• Kitchen & dining area with unlimited drinks and snacks.

• Dog friendly.

• Monthly, quarterly and ad-hoc social events.

For a full list of benefits and more information on what it's like to work at Real, please visit our website.