Shift Leader Front Of House - Hounslow, London

Shift Leader Front of House - Hounslow, London
Reports To:
General Store Manager
Position Summary
You are the Captain of your Area. You are responsible to ensure consistency of Service standards, excellent service and maintain the cleanliness and condition of the Front of House. You are accountable in achieving the store’s sales and profit by maintaining upselling procedures and guest care. It is your responsibility to keep your people driven and create a cheerful professional working environment that will keep our Guests wanting to return to German Doner Kebab
Duties and Responsibilities
Leads Operations Excellence:
Oversees and manages the Front of House area at a German Doner Kebab Restaurant
Ensures guest service meets company standards and strong customer satisfaction is maintained
Respond efficiently to Guest complaints and takes appropriate action to solve the problem
Enforces and ensures the best quality of products possible is served
Organise the Front of House and supervise responsibilities to ensure both team colleagues and guests satisfaction
Trains and directs team members through strong well organised training to ensure great guest service
Appraise personnel’s performance and provide feedback to keep the team motivated and productive
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