Shipping Logistics Coordinator

Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as Shipping & Logistics Coordinator.

Be part of the movement – and play your part

About the role

Working 8am – 5pm Monday to Friday, the Shipping & Logistics Coordinator will be primarily be a key player in an exciting, fast paced and well organised logistics environment ensuring that all orders are delivered in the most cost-effective manner, on time every time. You will be individually responsible for customer service performance, utilising direct negotiation skills daily. You will seek to produce impeccable customer service levels, issue clear instruction and react to any changing situation that develops on a day to day basis.

You will be responsible for:

• Check and acknowledge all call offs. Update systems including stock and transport management systems.
• Create accurate documentation so that all deliveries can be processed and transported as per customers’ requirements.
• Liaising with the warehouses and transport planners to ensure achievement of plans.
• Monitor the status of each delivery and keep customers informed.
• Data capture and input for customer KPI’s
• Actioning and producing any customer returns documentation
• Providing support to the planners chasing collection and delivery ETA’s
• Keep accurate records so that invoices, reports and statistical information can be produced.
• Build relationships with stakeholders including customers, operations, suppliers and accounts
  

About you

We are seeking a dynamic individual to join our team with a diverse skill set that includes effective communication, strong planning and organizational abilities, problem-solving skills, a positive and proactive attitude, a commitment to improving quality and performance, meticulous attention to detail, proficiency in computer usage, excellent telephone etiquette, enthusiasm, resilience, flexibility, supportiveness, respectfulness, commitment, thoroughness, and logical thinking. If you possess these qualities and are eager to contribute to a collaborative work environment, we encourage you to apply.

We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.

Working at DFDS

Join the movement and grow with us.

Be a valued member of a diverse team at DFDS and help drive change together.

While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.

Now about what we can give you. You’ll be able to access some fantastic benefits such as:

• Life assurance cover
• Contributory company pension scheme
• Holiday Purchase Scheme
• Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
• Full employee assistance programme including:
• Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
• Huge range of retail discounts from high street and online retailers
• Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
• Access to Thrive, our award-winning Wellbeing platform.
• Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.

Are we a match? Then what are you waiting for? Apply Now.

If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis.

We look forward to hearing from you.