Address
Form of work
Salary
About us
Crisis is the national charity for people experiencing homelessness. We know that homelessness is not inevitable. We know that together we can end it.
We are recruiting for a Shop Supervisor to join our Hackney retail team. This is a fantastic opportunity to make a difference and deliver positive social impact in the local community while also raising money to fund Crisis’ work in ending homelessness.
Hours: 40 hours per week, five days over a flexible seven-day rota
Location: Based in Shop from Crisis 330 Mare St, London E8 1HA
About the role
As a Shop Supervisor, you will support the Shop Manager, and work alongside the Assistant Shop Manager and another Shop Supervisor. This is a fantastic opportunity to make a difference and deliver positive social impact in the local community while also raising money to fund Crisis’ work ending homelessness.
As Shop Supervisor, you will play a key role in managing everyday operations to deliver an outstanding customer experience from beginning to end. You will be involved in volunteer recruitment and training, as well as processing donations, engaging with the community, and delivering the highest standard of customer service through your team. You will work towards ambitious sales and training targets, maximising the impact on our mission to end homelessness.
You will have the chance to develop your own skills – we encourage training and career development and many of our shop managers were promoted internally.
This role is based primarily in our Hackney shop, which was our first retail shop and has become a well-established and successful part of the community. You will also be expected to work in our other London shops from time to time, for example to cover holidays or illness.
About you
To be successful in this role you will have retail experience at a supervisory level alongside a genuine interest in charity retail. You will be seeking a challenge that stands out from other retail roles, and will be keen to build your people management skills including working with Crisis members. You will be committed to Crisis’s values and mission to end homelessness.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities and backgrounds.
You may have experience in: Shop Supervisor, shop assistant, visual merchandiser, store supervisor, store assistant, charity retail, retail assistant, retail supervisor
Working at Crisis
As a member of the team, you will have access to a wide range of employee benefits including:
· Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy
· Mandatory pension scheme, with an employer contribution of 8.5%
· 25 days’ annual leave which increases with service to 28 days
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How to apply
If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.
Closing date: Sunday 11th February 2024 (at 23:59)
Interviews will be held on 21st February 2024
Accessibility
We welcome applications from people who identify as neuro diverse and want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Recruitment team to discuss how we can help.
Registered Charity Numbers: E&W1082947, SC040094
