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Form of work
SalaryWould you like a role where you could make a real difference?
Are you interested in progressing your career within a fast-paced specialist team supporting incoming enquiries to Adult Social Care?
About this opportunity
Our Single Point of Access teams across Cumbria deal with incoming calls and enquiries both over the phone and electronically from our customers and their representatives and professionals. They are responsible for gathering information and starting the assessment process to support triage to get the best outcome for our customers, signposting where appropriate and identifying possible Safeguarding concerns.
Who we are looking for
We are looking for someone who is confident, friendly and customer focused to join our busy Single Point of Access teams.
This is a crucial role in the Adult Social Care system and can be both challenging yet rewarding. We work with a wide range of stakeholders, from the Adult Social Care wider teams to external professionals and organisations. It is a busy team and requires the need to be skilled in ICT and be able to prioritise and complete accurate work to a high standard.
If you have any questions about the post and would like more information, please contact Julie Featham 07815318390
What can we offer you!
Excellent training and development
Flexible working opportunities
Opportunity to join the Local Government Pension Scheme
Boost your pension with Shared Cost Additional Voluntary Contributions (facilitated by AVC Wise)
Various perks and discounts schemes, including money off your phone contract and local gyms
Competitive rates of pay
Please read the Supporting Information:
Post Specification
Role Profile
To apply please click the Apply Now link below.
