AddressSingle Point of Contact (SPOC) PARTNER
Location: Hybrid remote - Work from home and Horsham Office
Salary: £23,419 pro rata (£11,710 for 20 hours)
Contract Type: Permanent and Part-Time (20 Hours)
Closing Date: First suitable candidate will be appointed
YOU is a registered charity that has been providing care, support and advice for over 30 years to vulnerable people, working across Hampshire, Dorset, West Sussex and the Isle of Wight to give them the tools and resources they need to live independent, secure and valued lives.
Essential Requirements:
The ideal SPOC Partner will:
- Understand the impact of violence and abuse on a person and offer a supportive and empathic response
- Be confident and comfortable when talking to people in crisis and when carrying out initial assessments via the phone
- Have knowledge and experience of Windows, Microsoft Outlook, Internet, Social Media (e.g Facebook, Twitter) and on line booking systems
- Have experience of managing and updating a case management system or workbook
- Be a skilled and able administrator and offer a full clerical and administrative service to the whole team
The Role:
As a SPOC Partner you will support the delivery of the service and be the first Point of Contact for clients, professionals and others via the SPOC phone and email.
You will answer enquiries, take down referral information accurately and collate information from referrals and direct assessments.
You will be able to manage an on-line case management system, inputting accurate information which will inform contractual and stakeholders reporting requirements.
About You:
- You will be experienced, skilled and enthusiastic.
- You will be passionate about working with individuals who have experienced domestic abuse.
- You will ensure that everything you do improves safety and reduces harm for all victims and survivors of domestic abuse.
- You will be used to working in a fast-paced environment.
- You will be skilled at working with crisis and be an excellent communicator.
- You will use your initiative to resolve routine queries often lone working.
- You will respond to customer needs for information.
- You will have an understanding and commitment to a wide range of values that underpin this work including being non-judgemental, person centred, trauma informed and gender responsive and be able to demonstrate these values.
YOU has a strong value base, striving to be person-centred, innovative, trustworthy, can-do and excellent at all times, so it is important that you are as passionate about these principles as we are.
Our Benefits
If you choose to begin a career with our organisation, you are guaranteed:
- Competitive rates of pay and paid travel time, including a higher mileage rate for car sharing.
- Enhanced annual leave entitlements, with the opportunity to buy and sell holiday.
- Matched pension scheme contributions, plus Death in Service Benefit and salary sacrifice options.
- Enhanced sick pay allowances and paid compassionate and emergency dependent leave.
- Excellent and professionally certified training, as well as access to fully-funded apprenticeship programmes.
- Real opportunities to develop in your profession.
- Free health and wellbeing advice via a 24/7, confidential Employee Assistance Programme.
- Everything you need to carry out your role free of charge, which may include a mobile phone, safety equipment and other necessary technology, a uniform where applicable, and of course a nice cup of tea or coffee throughout your day!
- Access to discounts across lots of your favourite stores and online shopping sites, as well as discounted bus travel on the First bus network.
- A company that is committed to its employees, valuing their knowledge, creativity and flexibility.
- The chance to work with amazing people.
If this sounds like your ideal role we’re keen to hear from you as soon as possible, so don’t delay, Apply today!
#IND3
Job Types: Part-time, Permanent
Salary: £11,710.00 per year
Expected hours: 20 per week
Benefits:
- Company pension
- Health & wellbeing programme
- Work from home
Application question(s):
- Do you require sponsorship? Unfortunately we are unable to offer Visa sponsorship
Experience:
- working in a customer facing environment: 1 year (required)
Licence/Certification:
- Driving Licence (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Reference ID: 02035/SPOCpart/LucyH
