Single Point Of Contact Worker

Single Point of Contact Worker
Are you looking for a fulfilling role where you can make a real difference to people's lives? If so, we invite you to consider the role of Single Point of Contact (SPOC) Worker within our well established, friendly Recovery Coordination team.
Newcastle Treatment & Recovery (NTaR) is multi agency team delivering drug and alcohol treatment for the residents of Newcastle. We pride ourselves on being safe, inventive, creative and have the needs of the community and service users at the heart of what we do.
About the role
We are currently recruiting a Single Point of Contact (SPOC) Worker to join our team at Newcastle Treatment & Recovery. Our team provides support for individuals who are experiencing problematic substance use. As part of the role, your primary responsibility is ensuring timely and comprehensive responses to enquires entering the service via our referral process. You will...
Use strong administrative skills to process referrals and categorise enquiries.
Provide exceptional customer service when contacting individuals who are referred via a third party within set timescales and responding to self-referrals into treatment.
Maintain accurate records and work in accordance with organisational guidelines and procedures.
Complete triages using standardised assessment forms and assess these accurately to pass them onto the most relevant team within the partnership. Some of these triages can take place face to face but primarily take place over the phone, but also include completing triages for individuals who have been instructed to attend the service following a positive Drug Test on Arrest (DTOA).
Use good communication skills to liaise with third party organisations and teams within the wider partnership at NTaR.
About you
To succeed in the SPOC worker role we would like you to have the following skills and attributes:
Strong Administrative skills.
Ability to work with disadvantaged/vulnerable people.
Ability to deal with a range of queries from service users, professionals, family members and carers.
Knowledge and understanding of the issues facing people who misuse substances
Understanding of and ability to implement risk assessments.
Ability to keep effective records including documenting relevant information onto a management information system.
Understanding of safeguarding issues for children and vulnerable adults
Employ a mature, sympathetic, non-judgemental attitude towards Service Users and their family.
Ability to respond to a range of calls, including high risk and those in crisis.
To view the full job description, please click here. - Please be advised, if you are viewing this role on Indeed, the link to the job description will not work. Please click the 'Apply via Company Website' button to be redirected to our careers page, where you will be able to view the job description in full.
For an informal discussion about the role, please contact Rachael Bolton at rachael.bolton@cntw.nhs.uk
See what our team think of working here… https://www.youtube.com/watch?v=Ndb6JzU1vTQ
The salary advertised above demonstrates the full earning potential for this role, starting salaries will allow for pay progression within the pay band.
Who are we…
Humankind is one of England’s most successful home-grown charities. We provide free, confidential support for alcohol, drugs, housing, or mental health in friendly local places across the UK. We are committed to fair chances for all and making sure everyone can access the help and support they need to realise their potential. By joining our teams of passionate individuals, you will be contributing to making this happen. You can really make a difference by believing in our service users and their ability to make positive changes when they don’t always believe in themselves.
We are incredibly proud of the work that we do to help address health inequalities in England. Every five minutes, an individual accesses one of our services, and we have supported over 90,000 people across all our services last year. Check out our impact report here to read more about the important work that we have done.
What can Humankind offer you?
A rewarding role that allows you to make a tangible impact in your community.
Opportunity for professional growth and development in the field of substance misuse and criminal justice.
Collaborative and supportive work environment.
️ Generous annual leave entitlement (27 days, plus bank holidays, increasing to 32 after 1 years’ service)
Annual leave purchase scheme
Enhanced occupational sick pay
% Enhanced employer contribution to your workplace pension
Death in service benefit
✍️ Free Will writing
Eyecare vouchers
️ Blue light card discount
Fantastic learning and development opportunities, including free training courses
Work-life balance- flexible working and family-friendly policies
‍♀️ Happy, Healthy You! – our wellbeing offers for our workforce
Employee Assist Programme and Humankind Support Networks
Humankind is an equal opportunities employer
We value unique perspectives and experiences that everyone can bring, and fully understand the strength in diversity and inclusion. We encourage applications from all backgrounds, regardless of race, gender, religion, gender identity, sexual orientation, national origin, or disability. If you have a genuine passion for working for us, we want to hear for you. We also welcome applications from people with lived experience with substance use. If you require support with your application, please contact the Recruitment Team at people.recruitment@humankindcharity.org.uk