Address
Form of work
SalaryBusiness Division: UKSS
Business Function / Department: Employee Services - SIP Team
Job Title: Team Leader
Reporting to (Job Title): Team Manager
Date: 16/02/2024
Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.
EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.
Role Summary
An exciting opportunity has arisen to join Employee Services in a Team Leader role. In this role you will provide direction and guidance to the team in order to achieve the goals and objectives of the team and the wider department whilst maintaining EQ's values.
Core Duties/Responsibilities
The successful candidate will be responsible for the following:
- Lead and motivate team members to ensure key deadlines and SLA's are met
- Holding Performance Development Reviews with team members on a regular basis
- Manage staff performance issues in line with Equiniti procedures and processes
- Assisting Team Manager with staffing requirements for the team and resource planning
- Using appropriate tools manage the team's workload on a daily basis ensuring all staff are fully utilised and resource concerns are escalated
- To assist in on team continuous improvement to help identify process improvements and support the implementation of change
- Hold daily huddles on team to manage expectation and to highlight risk, recognition and specific objectives for the day
- Monitor team performance and report on team quality and MI
- Having robust training matrix and plans in place to ensure that team are multi-skilled
- Ensure all team members have good awareness of the Equiniti Compliance and Risk Policies and are aware and updated regularly of latest policies
- Ensuring team are carrying out work in line with documented procedures
- Ensuring that risk on the team is assessed regularly and robust controls are in place
- To role model Equiniti's behaviours and values to demonstrate a positive leadership culture
- Checking of work completed on team
- Train and mentor new team members
Skills, Capabilities and Attributes
- Demonstrable experience of People/Performance Management and/or leading a team would be beneficial
- Demonstrable experience of strong customer service focus
- Experience of 121's, coaching and leading of team meetings.
- Good verbal and written communication
- Self-motivated with the ability to stay focused
- High level of attention to detail and accuracy
- Strong organisational skills so be able to manage own and teams priorities effectively
- Excellent skills in MS office skills, particular excel
- Confident to work as a team or by yourself to achieve delivery
- Ability to use initiative
- Ability to work well under pressure
- Knowledge of Share Plans would be advantageous but is not essential
- Excellent communication skills; capable of influencing and motivating both internally and externally
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks
