Location: Leeds, UK
Mission and responsibilities:
Supervise the complete scope of the Quality function as the ultimate person in charge of customer satisfaction.- Organize/manage the Quality function (includes quality planning, allocation of resources and quality measurements).
- Advise management regarding quality matters.
- Establish acceptable standards with defined limits of variation in quality of the material, size, weight, finish or other characteristics for goods or services, and maintain these standards.
- Implement operational techniques and perform activities aimed both at monitoring a process and at eliminating causes of unsatisfactory performance at relevant stage of the quality loop (quality spiral) in order to result in economic effectiveness.
- Represent the voice of customer and drive the customer centricity within the entity
- Communicate directly to Outside Group customer in business review, quality case investigation
- Manage the Site Engineers team (Failure investigation, Break/Fix)
- Improve overall customer experience from Order to FAT and commissioning
- Run CS&Q related processes (Issue to Prevention)
- Drive Quality Excellence in Supply Chain (from Suppliers to Customers)
- Drive the relevant quality programs and methods (8 D, lean 6 sigma, SPS, etc.) to ensure continuous improvement
- Consolidate all Non-Quality Costs and drive improvement actions
- Advocate to drive and implement the Global directives and policies
- Manage the Quality Management System of the entity
- Be responsible for people management including goal setting, performance management, competency development, recognition, engagement & well being
Qualifications:
Education:
- Creating and implementing quality management programs focused on continuous improvement of manufacturing-related business systems from the customers’ point of view
- Identifying and monitoring customer and employee feedback loops regarding the effectiveness of manufacturing-related business systems and processes
- Encouraging broad-based employee engagement to gather information and implement changes at every level in the organization
At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture, and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company's future.
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About Our Company:
€25.7bn global revenue
You must submit an online application to be considered for any position with us. This position will be posted until filled
It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.