Social Media Advisor

Guest Relations Social Media Advisor
We are looking for high potential, Social Media professional to join our fast-paced existing Guest Relations team as a Social Media Advisor. You will be the voice of Premier Inn Hotels and Restaurants Guest Relations Department across various Social Media channelsin providing world class service to our guests. If you are a resilient, customer focussed person who loves to engage with people, and resolve issues with experience on Social Media platforms, then we would like to hear from you.
Reports to: Guest Relations Social Media Team Manager
Contract: Full-Time, Permanent
Grade: S11
Hybrid/Office based
Location: Chiswell Court, Dunstable
What we need from you:
Demonstrated mastery of English grammar.
Proven ability to remain composed, confident, and well-informed under pressure.
High standards in both verbal and written communication.
Proficient in data capture and administration.
Strong listening skills.
Previous experience handling Social Media platforms such as Facebook, Twitter, and TripAdvisor.
Exceptional attention to detail.
Adept at resolving complaints effectively.
Goal-oriented and thrive in a target-driven environment.
Unlock the perfect match for your skills! Apply now and be part of an exciting journey where your impact resonates daily. Our team creates unforgettable experiences, delivering consistent quality and service. Join us in innovating for our guests while fostering a great workplace for our team members.
What you'll be doing:
Deliveringexceptional levels of customer service through Social Media platforms
Working collaboratively with team members and other departments to ensure a first-time resolution
Being accountable for the provision of excellent online reputation management when dealing with customers on social platforms, ensuring Social Media response guidelines are always adhered to
Providing insight on guest contact trends to inform future marketing campaigns or strategic changes
Being able to multitask
Working towards KPI's
In return for your commitment, we've got some great benefits to offer:
A collaborative work culture that focuses on supporting your success
A flexible working policy you can rely on
Individual BUPA healthcare.
Optional contributory pension matched up to 10%
Up to 25% discount off our brands
Pensions scheme
Performance bonus scheme
Join our vibrant community! Premier Inn spans 1,200 hotels and restaurants across the UK, Germany, and the UAE, but we're more than our locations. We're a team of 35,000 individuals dedicated to crafting memorable experiences every day.
From sourcing the nation's favourite breakfast to ensuring a great night's sleep, we're committed to excellence. As we prepare for new openings and revamp our online presence, we stay focused on the details that keep our guests coming back.
Whether we're your trusted choice for business trips or the venue for your special celebrations, Premier Inn is a constant in a changing world. We invite you to join us, bringing your energy, ideas, and sense of fun. Our doors are open, and our brands await your unique contribution.
Whitbread is an inclusive employer, strongly believing that everyone is unique and there should be no limits to ambition. We welcome your application whatever your background or situation.