Software Support Analyst

Software Support Analyst
Cirencester, hybrid (x3 days in the office)

Software Support Analyst to work for an independent software company who have won various accolades of excellence and have a company culture to be envied. As a Software Support Analyst you will focus on the client experience. The Software Support Analyst will resolve problems head on and be solution focused.

Benefits
As a Software Support Analyst for this awesome company, you will benefit from:

• Starting salary of 28,000 - 33,000 (depending on experience)
• Generous Annual Leave (25 days + Bank Holidays, rising to 28, with an additional 1 day per month available as incentives)
• Pension Plan
• Hybrid working (nice balance of home and office)
• Free parking
• Employee Assistant Programme (including Mental Health and Life & Welbeing guidance and care)
• Company Events
• Charity Events
• Awesome team of friendly and knowledgeable peers
• Opportunity for career progression

The Role
As a Software Support Analyst you will have an interesting and varied role. Some of your responsibilities will include:

• Monitoring support tickets through a ticketing system
• Clarifying requirements with the client when necessary
• Verify solutions and confirm them with clients or colleagues
• Edit and create reports as asked for by clients
• Providing strong customer service to clients
• Other responsibilities as required

The person
Unfortunately, desire, as much as it is important, is not enough. You will also need:

• Experience using SQL or a similar language
• Strong customer service skills
• One or two years experience in a similar role
• IT/ Web programming knowledge
• Good communications skills
• Friendly
• Positive influence

Interested? Then apply and be a key part of this company's journey.

All the best,

Charlie Syrett
Richmond Square Consulting Ltd

Other job titles: Support Analyst, 2nd Line Support, Service Desk Analyst, Technical Analyst, Application Analyst, Application Support Analyst, Application Engineer