Software Support Analyst
Cirencester, hybrid (x3 days in the office)
Software Support Analyst to work for an independent software company who have won various accolades of excellence and have a company culture to be envied. As a Software Support Analyst you will focus on the client experience. The Software Support Analyst will resolve problems head on and be solution focused.
Benefits
As a Software Support Analyst for this awesome company, you will benefit from:
- Starting salary of £28,000 - £33,000 (depending on experience)
- Generous Annual Leave (25 days + Bank Holidays, rising to 28, with an additional 1 day per month available as incentives)
- Pension Plan
- Hybrid working (nice balance of home and office)
- Free parking
- Employee Assistant Programme (including Mental Health and Life & Welbeing guidance and care)
- Company Events
- Charity Events
- Awesome team of friendly and knowledgeable peers
- Opportunity for career progression
The Role
As a Software Support Analyst you will have an interesting and varied role. Some of your responsibilities will include:
- Monitoring support tickets through a ticketing system
- Clarifying requirements with the client when necessary
- Verify solutions and confirm them with clients or colleagues
- Edit and create reports as asked for by clients
- Providing strong customer service to clients
- Other responsibilities as required
The person
Unforutnately, desire, as much as it is important, is not enough. You will also need:
- Experience using SQL or a similar language
- Strong customer service skills
- One or two years experience in a similar role
- IT/ Web programming knowledge
- Good communications skills
- Friendly
- Positive influence
Interested? Then apply and be a key part of this company's journey.
All the best,
Charlie Syrett
Richmond Square Consulting Ltd
Other job titles: Support Analyst, Application Support Analyst, Application Engineer, Application Analyst, 2nd line support, Service Desk Analyst, Technical Support Analyst.