AddressJob Posted: 13 May 2024
- Contract Term: Permanent
- Location: Cowes, Isle of Wight
- Contract Type: Full time
- Salary: A competitive salary, depending on experience, and additional benefits
- Industries: Customer Service IT
Yokogawa Marex has an exciting new opportunity for a Software Support Engineer.
Reporting to the Customer Service Team Leader and working as part of the Customer Services team, you will apply your technical and communication skills to provide world-class customer service to our global customers, maximizing the value delivered by our software solutions.
You will support end users and engineers during the adoption, deployment, and operation of our software solutions. Proactively implement measures to ensure system health and efficiency, troubleshooting and diagnosing issues.
You will provide guidance and advice for issue resolution, and work closely with the product development team to feedback user experience, solve issues and recommend improvements.
Yokogawa Marex, a Division of Yokogawa UK Limited, is a specialist software solutions company developing and delivering software solutions providing valuable insights and actionable information to operate facilities effectively, efficiently, and safely in a profitable and more sustainable way.
As a Software Support Engineer, you will:
•Provide support to end users and engineers either over the phone, remotely or at site
•Reproduce, troubleshoot, and diagnose issues
•Plan and implement preventative measures to ensure system health
•Create, maintain and update best practices, Frequently Asked Questions, Knowledge Base Articles and troubleshooting guides
•Interact with the product development team to feedback user experience, solve issues and recommend improvements
•Deploy, update and configure software packages and solutions
•Keep yourself updated on the products and software technologies
•Be available for international travel to customer sites and Yokogawa offices
We are looking for a colleague with:
•Strong software technical background
•Experience of troubleshooting and deploying software packages and solutions
•Experience of Microsoft based operating systems set-up and troubleshooting
•Knowledge of relational databases, networking and communication protocols
•Experience and strong working knowledge of Microsoft Office (Excel, Word, PowerPoint)
•Thrive on problem solving, with a good analytical and methodical approach
•Ability to work independently and as part of a team, be self motivated and results driven
•Good communication skills both verbal and written
Desirable but not essential:
•Degree level technical qualifications in engineering or software-related subjects
•Experience of working in a relevant Customer Service environment
•Experience in System Integration of software solutions
•Knowledge of Software Development and troubleshooting, including code analysis and debugging
•Knowledge of Process Automation Software, Control Systems, and Industry standards
•Knowledge of Microsoft SQL Server, DCOM, OPC and Microsoft Windows security
What you can expect from us:
•Hybrid working, from home and our offices in Cowes, on the Isle of Wight. There will be times for which your presence in the office is required, you should therefore live within commutable distance.
•37 hours per week (Monday to Friday), with flexibility required to meet customer and business needs.
•A permanent contract with a competitive salary, depending on experience.
•Benefits, including pension with company contribution, death in service cover, bonus, healthcare, 25 days holiday plus bank holidays with increments based on length of service.
•Exciting challenges within a global organization that encourages a high degree of individual responsibility, with excellent career opportunities.
•Innovative and advanced high-technology products and services.
•Opportunities for international travel.
Closure Date: 27th May 2024
Start your application to join an award-winning employer by applying via this link: Careers at Yokogawa (myworkdaysite.com)
