AddressRemote working Software Support Specialist
This is an exciting opportunity to work remotley as a Software Support Analyst within our Service Desk, delivering exceptional technical support and customer service to our customers and business partners, across our wide range of imaging techologies, software solutions and hardware.
This is an externally facing business to business support role. You will primarily provide remote support and resolution to our end-user customers and IT intergrators, across Canon's rangle of hardware and software portfolio. You will be working in accordance to defined service level agreements, manage stakeholders comitments and provide enterprise level IT support including 2nd Line & vendor/developer escalation.
This role offers a dynamic opportunity for problem solvers to experience a wide range of troubleshooting scenarios making every day as exciting and challenging as the next.
What we give
With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.
Key Benefits
- Pay – £28,748 – £30,344
- Learning & Development – As a Company that encourages continuous learning you will always have resources and support available.
- Work & Home Life Balance – We support with a minimum of 25 days holiday per year, holiday purchase and a flexible working policy.
- Diversity – We are an organisation that delivers on a global scale, striving to create a diverse and empowered workforce that reflects the communities we serve.
- Health & Wellbeing – Free private healthcare, an Employee Assistance Programme, partnership with Mental Health First Aid UK with a network of mental health champions and discounted rates to Nuffield Health Gym.
- Employee discount – Up to 38% off products from our Canon store.
- Some other Benefits – Generous Pension, Canon Awards, Discount cards, Season ticket loans and charity volunteer days.
What we ask
We need people who can achieve the exceptional by working collaboratively, who have the courage to risk new ways of doing things and the ability to see the world the way their customers see it. We're looking for creative problem-solvers like you, someone who can ensure Canon stays ahead in an ever-changing world.
We are looking for people that have a passion for technology with a drive to develop and stay current in a constantly developing digital market.
We ask that:
- You are certified to BTEC level 3 or above in IT or related discipline / or recognised IT certification (Microsoft/CompTIA etc) or demonstrable IT support related work experience in relevant field.
- You have a practical familiarisation of working within the ITIL framework or certification.
- You have proven Windows Server, Windows printing and Active Directory & SQL experience.
- Previous working experience within a IT support desk/customer support function or are able to demonstrate equivalent competence
You will need
- You carry excellent Telephone and Email communication skills.
- You can demonstrate experience across the MS-Office suite
- Passionate about technology
- A strong contributor towards team development, networking and continual improvement initiatives
Further Information
Location – Remote based (Occasional need to travel to Canon Office locations, including Head Office Stockley Park, Uxbridge for meetings/training)
Salary - £28,748 – £30,344
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At Canon we have a clear vision: to be committed to creating a more inclusive and equitable culture where employees are valued and can thrive personally and professionally.
Canon also has a strong commitment to sustainability, encompassed by our Kyosei philosophy of living and working together for the common good, focused on reducing our environmental impact and creating opportunities to make positive social contribution.
