Solutions Architect (Salesforce Service Cloud)

Job title: Solutions Architect (Salesforce Service Cloud)

Location: Crewe/Hybrid

Duration: 6 months initially

Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

The role:

This role leads the Solution Architecture Process, orchestrating a logical relationship between Business (incl. Process), Data, Application and Technical and ensures adherence to Architecture Principles and Standards.

You will also be responsible for the customer platform development including Salesforce.

Responsibilities:

• To lead the development and introduction of new products, services or solutions required to support projects where existing solutions do not deliver the required functionality
• Develop high/mid-level solution blue prints supporting project implementation
• Ensure maximum reuse of existing solutions
• The role shares responsibility for chairing the Architecture Review boards. Ensuring Architecture process and portfolio process is adhered to.
• Ensure minimum technical complexity of the IT solution landscape
• Maintain architectural documentation and associated standards
• Ensure compliance with the IT delivery processes
• Agree the IT portfolio for a defined IT process area together with IT Product Managers and Support Managers. Ensure that the end-to-end solutions meet and exceed customer requirements
• Ensure that solution proposals are robust and achievable within project timeframes
• Provide cost and risk information to Project Managers
• Liaise with Enterprise Architects, Project Managers and Technical Product Managers to agree architectural solutions to support projects
• Manage requirements for architecture standards within the business
• Work with Product Managers and Enterprise Architects to challenge the existing IT technology portfolio
• Ensure bi-lateral communication of Proof of Technology/Proof of Concept
• Ensure solutions are aligned with the standards and that requirements are integrated into the set of standards (book of standards)

Requirements:

• Experience of Salesforce Service Cloud or CRM.
• Experience working in highly technical/ consulting environment, coordinating and developing technology solutions.
• Integration of new solutions into existing solution architectures. Working to tight project deadlines and assisting projects to achieve approval gateways.
• Experience and understanding of existing and future IT solutions and future trends (e.g. In memory application readiness).
• Coordinating/ designing and integrating IT products to deliver an overall solution.
• Generation and maintenance of architectural documentation, use of Configuration Management Database (where applicable)
• Experience working in highly technical/ consulting environment, coordinating and developing technology solutions.
• Integration of new solutions into existing solution architectures. Working to tight project deadlines and assisting projects to achieve approval gateways.
• Experience and understanding of existing and future IT solutions and future trends (e.g. In memory application readiness).
• Coordinating/ designing and integrating IT products to deliver an overall solution.
• Generation and maintenance of architectural documentation, use of Configuration Management Database (where applicable)

Candidates will ideally show evidence of the above in their CV in order to be considered.

Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.