Spa Supervisor - Babington House

Who We Are...

We are a collection of members' clubs, restaurants, hotels, workspaces and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact.

Spa Supervisor - 16.00 per hour

What's in it for you?

• Weekly Pay
• Team meal whilst on shift prepared by our chefs 
• Soho Friends Membership
• 50% Team discount on Food & Drink, 7 days a week
• Team Room Rates; Any Bedroom, Any House, $100 a night
• Financial Incentive based on House Performance (Quarterly)
• Health Cash Plan (option to add children)
• Dental Plan (option to add children)
• Birthday Day Off
• Discount on Cowshed products and Soho Home (up to 50%)
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more

Babington House...

Situated in a Grade II-listed manor built in 1705, Babington House is surrounded by 18 acres of English countryside in the heart of Somerset. Just 30 minutes from Bath, it's the ultimate countryside escape for rest, relaxation and seasonal dining. With 33 bedrooms spread across Babington's historic buildings, Cabins and Lodges, the club features a formal dining space in the Orangery, serving a unique menu centred around seasonal and local produce. There's also a cricket pitch and tennis courts, indoor and outdoor swimming pool, a gym and original Cowshed Spa.

The Role... 

We are seeking an experienced Spa Supervisor to join our team at Babington House (BA11 3RW). The Spa Supervisor is responsible for the efficient management of the Cowshed Reception and booking system, ensuring the team consistently provide an exceptional service and spa experience for our members. 

• To develop and incentivise the reception team to ensure that targets are achieved
• Liaise effectively with Lead Therapist to ensure that the correct level of support, training, incentives and promotional activity is maintained.
• Work with Health Club General Manager ensuring the correct budgetary controls and financial planning is in place with regard to achieving budgets
• Demonstrate our Soho Ways through behaviours at work and encourage team members to do the same
• Run and manage wellness events, pop ups, and brand partnerships
• Supporting with Supervisory duties across the wider Healthclub when required

What we are looking for in a Spa Supervisor...

• Strong interpersonal skills
• Customer / member experience focused
• Passionate about the industry 
• 1-2 years' experience in a busy high-profile Spa facility (preferred but not essential)
• Team player who communicates well with all colleagues
• Punctual, reliable and trustworthy
• Sense of urgency
• Yes, yes, yes mentality
• Ability to multitask and work in a fast-paced environment
• Flexible and available to working both opening and closing shifts when required

Required Skills/Qualifications

• Flexible schedule and ability to work weekends and holidays as needed
• Ability to multitask and excel in a high-volume and demanding fast-paced environment

• NVQ Level 2 or Level 3 or equivalent industry related qualifications desired but not essential

Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to work on your feet for at least 8 hours.
• Fast paced movements are required to go from one part of the club to others.
• Occasionally kneel, bend, crouch and climb as required

Expected working hours for a Spa Supervisor:

• Varying shift times across the seven days, to include working evenings, weekends, opens & closes
• Average hours 32-45 hours per week 

Travel: Approx. 30 minutes from Bath, 50 minutes from Bristol & 10 mins from Frome (No local transport from Frome)

Opportunities for all...

Soho House was created to bring diverse communities of people together, and we take the same approach when building our teams. We thrive on differences and believe it is critical to our success as a global company. Soho House is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.