Spanish French Speaking Credit Controller

Venture Recruitment Partners is delighted to be working with an international PE-backed business based in Portsmouth, which is looking to recruit a Spanish, French, and English-speaking Credit Controller to join their team permanently. 
The role offers excellent hybrid working, only requiring the successful individual in the office 2 times a fortnight. 
 Key Responsibilities: 

• Process cash applications daily from bank transfers and other direct customer payments and allocate against outstanding invoices in NetSuite
• Reach out to customers via phone calls or emails regarding past due accounts in accordance with the aged debt collection policy
• Communicate with customers and internal teams for inquiries including but not limited to payment information, invoice questions and account balances
• Monitor and report on customers' outstanding invoices, unallocated payments, and customer issues.
• Review unapplied cash on customer accounts for refunds and/or apply to open invoices with communication to the customer
• Work closely with the International Account Management team for reviewing past due accounts as well as scheduling regular meetings to review overdue accounts
• Compile and submit overdue account details to the collection agency in accordance with the aged debt policy, and continue to monitor collection progress. Review collection fees payable to ensure they have appropriately charged
• Monitor and respond to legal documents for customer Bankruptcy declaration
• Process account write-offs as needed in conjunction with collection accounts ensuring all journals posted in NetSuite are accurate
• Calculate monthly commissions for the Sales team
• Produce credit memo report to be sent to Customer Excellence Director at month end
• Ensure cancellation and credit memos are correctly actioned for the accounts, to ensure the debt outstanding relates to the correct periods
• Create proforma invoices for new customers, to ensure payment upfront is received before services commence
• Assist with the onboarding of new processes and systems, including testing and training for internal staff and customers.
• Perform other job-related functions as required

Key Skills:

• Be able communicate effectively to internal and external customers in Spanish , French and English
• Considerable experience reviewing and advising on past due accounts for payment options and debt recovery
• Organized and efficient with high standards of accuracy and attention to detail
• Excellent written and verbal communication (both internally and externally)
• High level of professionalism - must thrive on teamwork, overcoming obstacles and gaining shared vision on complex issues
• Experience with NetSuite, advantageous but not essential
• Experience with Salesforce, advantageous but not essential

If this role is of interest, please email (url removed)
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