Spanish Speaking Technical Support Agent

Spanish Speaking Technical Support Agent
Newark, Full Time, Permanent Salary £22,888

We are seeking a Spanish speaker who has exceptional customer service skills for our award-winning client in Newark. This role is full time, permanent role that will suit somebody has a flexible attitude to working, an understanding of technology and a superb telephone manner.

THE ROLE

As a Spanish Speaking Technical Support Agent, your duties will be inclusive of:

• Offering Technical Support in both Spanish and English
• Using CRM and other systems to log incidents
• Providing solutions to technical faults
• Escalating technical queries when required
• Offering exceptional customer support

THE CANDIDATE

An ideal Spanish Technical Support Agent will possess the following:

• Fluent in written and spoken Spanish and English
• Excellent problem solving skills
• Attention to detail
• Driven, with great communication skills
• Flexible approach to working hours

Experience of working within a call centre / Technical Support environment would be advantageous, however training will be provided.

THE BENEFITS

With the position of the Spanish Speaking Technical Support Agent you will receive many benefits including:

• Birthday day off
• 28 days of holiday increasing up to 5 more with each year of the service
• Holiday buy/sell scheme (up to 3 days)
• Sick pay - increasing with the length of service
• Paid volunteer day

THANK YOU FOR YOUR INTEREST IN THIS VACANCY AND GOOD LUCK WITH YOUR APPLICATION.

If you have not heard from a member of the Future Prospects team within 7 days from your application, please assume that your application has not been successful on this occasion. Unfortunately, due to the high volume of applications we receive, we are unable to provide individual feedback

The services of Future Prospects are those of an Employment Agency.