Specialist Coach/ Women???s Refuge Worker

RSR is a public safety, housing & enterprise security recruitment specialist. We assist public safety & housing employers find the right talent. We assist all employers when they want to source public safety, housing and enterprise security skills and experience.

RSR are currently recruiting on behalf of a leading national charity supporting LGBTQ+ community are recruiting for a Specialist Coach/ Women s Refuge Worker.

This role sits within the charity s business where they deliver quality community and accommodation-based support for some of the most vulnerable members of their communities, including specialist young people s support services and domestic abuse services for those fleeing domestic abuse.

Location: Central Swindon

Salary: GBP11.33

Hours: 40-hours a week, FTC until Sept 2024.

Main Duties:

• Manage a caseload of customers through their journey supported housing service, ensuring a strengths-based approach that enables them to articulate their aspirations and realise their potential.
• Assisting in administering referrals into the service, with a focus on Safety Planning that is informed by the individual s identity and any possible associated risks.
• To be an advocate for the customers we support, working across the wider team and business to advocate for the LGBTQ+ community and share best practice and knowledge around working with the client group.
• Deliver quality, outcome focused coaching support sessions in both one-to-one sessions and group sessions, providing both emotional and practical support; including but not limited to support sessions on finance and budget management, healthy relationships, mental health and wellbeing and employment skills.
• Maintain up to date risk assessments and support plans for all customers and ensure compliance with Safeguarding policies and procedures.
• Identify and signpost customers to any services they may benefit from that is available from partner agencies, supporting customers to access these services
• Support customers to pay their rent, service charge and any personal charges in accordance with their license agreement, recognising the importance of being able to effectively manage their finances as a step towards independent living.
• Carry out health and safety checks and risk assessments of the building as requested by your line manager.

Essential Requirements:

• Experience of female support work.
• Experience of working with members of the LGBTQ+ Community is desirable but not essential.
• Experience in carrying out robust safety planning.
• Proven experience of caseload management, with a clear focus on outcomes for customers and their wider community and ability to record concise, accurate case notes and support paperwork.
• Ability to provide quality, short-term casework.
• Numerate and literate to GCSE standard, IT literate and able to use all Microsoft packages.
• Level 3 qualification i.e. Health and Social Care (or equivalent); or other relevant experience/qualifications in a role-related field.

Role is subject to DBS check at the relevant level.

If you would like to be considered for this position and have the relevant experience, then please send your CV to

Due to the high volume of applications we receive, if you do not hear from us within 7 working days, your application has been unsuccessful.

If this role is not for you but you do know somebody who would be interested, please feel free to refer them to us! We have a Refer A Friend bonus scheme and we will reward you retail vouchers for any referrals who are not already known to us and are successfully placed!

Red Snapper Justice is a member of the Red Snapper Group.

The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates.

The Red Snapper Recruitment Group is an equal opportunities employer.