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SalaryJob objectives and responsibilities
To provide a full mail and distribution service to British Airways, including delivery of internal/external mail, incoming and outgoing couriers, paper deliveries and archiving requests. Delivering and collecting mail airside at Heathrow Airport, one week airside, one week non-airside rotating, multiple drops per day.
Main duties
- Develop, maintain, and adhere to all detailed Xerox systems, policies and procedures to undertake the scope of the role
- Own and deliver the fullest remit of the role
- Observe local security measures in line with client policies
- Sort and deliver mail including: Royal Mail Special and Recorded post, and courier items to all the required locations within the campus
- Collect and prepare all outgoing mail from required locations
- Engage and build relationships with end users and client contacts
- Act as a point of contact and advise end users on all aspects of mail and distribution services
- To be flexible in approach to working patterns and systems to maintain the standards required as a Xerox employee
- Complete all duties in a timely, professional, and polite manner
- To assist with all areas within the mailroom and delivery team including driving the van (if applicable) and assisting with larger moves within the site/contract as required
- Professional telephone and email correspondence and accurate message recoding
- Take an active part in all staff training and development provided by Xerox, client, or external suppliers
- Attend and contribute in team meetings and/or other meetings as requested by the Team Leader or Mailroom Manager
- Follow and maintain Xerox Quality Management Systems, including development, maintenance and implementation of continuous improvement procedures
- Ensure all QHSE policies are maintained and implemented as required to meet the scope of the service operation and to ensure all scanning staff follow the Health & Safety requirements.
- Manage service deliver to ensure outstanding customer service to the client, customers and visitors to the Mailroom operation
- Ensure contractual Service Level Agreements are adhered to.
- Be a customer service champion, take a pro-active approach to customer service management and promote good service standards
- It is expected that the Mailroom Operator will be customer focused and should undertake training and development in both a pro-active and re-active manner to meet the needs of the scope of their role and manage their own personal development to allow them to exceed in their role
Person Specification
- BPSS clearance required
- Pass a medical
- One day driving course to gain airside permit
- Previous experience of working in a similar environment
- Computer Literate
- Clear, confident communication skills
- Customer Service orientated
- Team player with an enthusiastic attitude
- UK driving license
- Good time keeping
- Observe the dress code at all times – full uniform, clean and tidy hair, nails with conservative make-up and jewelry where appropriate. Due to Health and Safety issues no facial piercings with the exception of religious beliefs
