Vehicle Solutions Advisor

Are you looking for a Contact Centre job with a difference? One that breaks the mould of normal, boring Contact Centre roles, offering clear progression pathways and an industry leading onboarding and training experience.

At Scrap Car Comparison, we pride ourselves on offering our employees a role that can really let them shine.

We are recruiting for Vehicle Solutions Advisors at all stages in their careers. The day-to-day role involves calling customers who have recently enquired about selling their cars, or answering inbound calls from the same customers. You will run through the condition of the vehicle with the customer, then offer them the best solution for their circumstances (using our network of buyers) and book the car in for collection.

Best of all. we pay our advisors a commission for the vehicles that they book in, meaning that you can significantly increase your monthly earnings, whilst providing a valuable service to our customers.

We offer industry leading onboarding and training. Our training is consistently described as “the best I have ever had” by our new starters, so if you are early in your career you need not worry, because we will train you up to be the best of the best. Our more experienced advisors also love the training, as it is customised and tailored to the individual in question. So, no matter who you are, you get a world class onboarding and training experience.

Details on the job below:

• No micro-management (everyone is treated like trusted adults)
• Calling customers that have recently enquired about selling their vehicles.
• Absolutely no cold calling required (we have over 90,000 incoming web enquiries per month!!)
• Both outbound and inbound telephone work.
• Opportunity to earn bonus from day one!!!
• You are the complete driver of your own desk and destiny!
• Fantastic culture, with a high performing and motivated team (we love fun as well as hard work!)
• Industry leading gamification software, allowing you to win competitions and prizes.
• Free lunch every Friday!

More about the job

When your car goes wrong and it’s time to say goodbye, it’s not viable for part-exchange and it just needs to go, what now?..…That’s where we step in to provide a seamless solution to the problem sitting on your driveway. We buy cars and we do it in volume…and we do it extremely well!

Calling back our incoming, hot customer leads enquiring for a price, we provide empathy, fact finding with a verbal car appraisal of condition and known mechanical faults (full training given) the system then generates a guide and maximum price and you have autonomy to negotiate to purchase the vehicle and close the deal!

We are growing rapidly and are recruiting for both our Chichester and Portchester offices. We are keen to speak to both experienced and inexperienced people who want to work for a company that really values every individual that works here and just loves paying commission for great performance!

Salary £25k uncapped commission (overtime always available by choice)

Realistic Year 1 OTE of £45,000 - £50,000, rising to a Year 2 OTE of £70,000 or more. Our top earners are reaching £70k plus easily and we’d love you to join them!

Our office is open from 8am to 8pm Monday to Friday, and 9am to 5pm on the weekends. You will work a rotating shift pattern alongside your team, with shifts varying from 0900-1630, 0930-1800 and 1130-2000. One weekend day every other week, and if you work the weekend you get a half day on Friday the following week.

The additional lovely bits….:

• Modern, fresh offices with all mod cons located in Tangmere and Portchester
• Choice of location most accessible for you
• Free food Friday for all employees working from site, this varies from different restaurants and the food is delivered directly.
• Free fruit available on site 24/7
• Discounted Garage Services
• A range of optional team building events throughout the year, these include running and obstacle events, boat trips over to the Isle of Wight and a host of other fun events.
• Free onsite parking for all staff
• Full pension package
• Christmas and Summer staff parties
• Training courses available to help you progress faster.
• Great Sage employees benefit scheme that includes:

• • Gym memberships at reduced costs
  • A host of retail discounts
  • On demand GP
  • Free counselling service
  • Cinema vouchers
  • Holiday discounts