Specialist Support Officer

Role: Specialist Support Officer

Location: Barnstaple

Salary:£24,144.63 - £25,415.40 per annum (FTE), depending on experience plus Essential Car User Allowance.

Hours:30 hours per week

Contract: Permanent

The Role

We are looking to recruit a Specialist Support Officer to join our Specialist Support Team to support customers with additional needs to maintain their tenancies. You will be responsible for providing outcome driven, preventative services within the North Devon area. You will work closely with internal and external teams, agencies and third-party service providers to ensure customers are able to access these services.

The main responsibilities of the role are:

• Set up customer support package for customers to help support in maintaining their tenancies.
• Work with the Specialist support team leader on safeguarding for our customers.
• Develop a range of support services in conjunction with the Specialist Support team leader to which customers can be signposted.
• To work with customers with mental health needs that require support in independent living.
• Produce reports that may be required to evidence impact of support for customers.
• To work with other statutory and voluntary agencies to develop services that meet the local needs.

About You

• You will have a passion for helping people and the ability to stay calm in a crisis.
• You will have 3 years experience of working directly with vulnerable people in a housing management environment.
• You will be able to work on own initiative, with minimum supervision.
• You will be able to assess and make sound judgement relating to a person’s needs and support requirements.
• You will have experience in working with Mental Health Services and with adults with Specialist Support needs.
• You will have experience of working within a customer focused environment, have excellent communication skills with an ability to manage challenging situations.
• You will be able to investigate statutory and legal obligations.
• A full driving licence is required.

Benefits

• 27 days holiday plus bank holidays
• 7% Employer contribution Pension
• Cash Plan of up to £1400 per year
• Employee Assistance Programme (EAP)
• Health & Wellbeing Support
• Family Friendly Policies
• Cycle to Work Scheme
• Tech Scheme
• Refer a Friend Scheme

The successful candidate will be required to complete an Enhanced DBS check.

Closing date: Monday 8 April 2024 - 09:00

Interviews: Week commencing 15 April 2024

Please note - Applications must include a CV and supporting statement.

We are proud to be a Disability Confident Employer. As part of this commitment, we operate a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role to which they have applied. We request that all applications are submitted with a completed Equality & Diversity Form.