Specialist Wellbeing Advisor

Overall Purpose of the Role The role holder will: o Provide psychological interventions to students within the scope of their role o Have practical working knowledge of the systems, processes and procedures across a section or area of work and may have detailed knowledge of specialist systems and/or a broad understanding of a wide range of activities. This knowledge is gained by extensive practical experience and/or through formal instruction. The work requires the use of initiative and judgement on how to address and resolve problems with minimal guidance and instructions from senior colleagues o Plan and prioritise own work and may be required to supervise the work of others and monitor progress within agreed objectives ensuring the effective use of resources o Be expected to contribute to longer term developments within the department, such as implementing improvements to working methods, policies, and procedures Main Work Activities Communication Respond to queries from prospective and current students Work with students who may be distressed or experiencing challenging circumstances Maintain accurate records and complete required administration Collate/develop resources for use by students, staff, and parents Provide advice and guidance to colleagues across the university who are engaged in supporting students. Provide advice and guidance to colleagues in key external partnerships who are engaged in supporting students Attend meetings to report on information/data Draft and type formal documentation Compile procedural manuals and other University documentation Teamwork Work collaboratively and collegiately with colleagues in academic and professional services across the university May be required to supervise the work of others Provides advice and guidance and support to the wider team, service area Work in a transparent and flexible manner to support business continuity Liaison and Networking Work in partnership with colleagues within Faculties, Students Union, central student support services, accommodation settings and other areas of the University to promote effective service provision and ensure best practice is followed Liaise with other services within and external to the university to negotiate appropriate support and response to individual students and timely referrals in coordinating support Keep up to date with external developments and practice relating to enhancing the student experience and draw on student feedback to inform the future development of this area of work. Represent the University at various events and working groups Service Delivery Assess need, plan, deliver and evaluate needs led interventions aimed at meeting students needs in university context Work creatively and proactively to ensure that applicant/student needs are met Provide support and appropriate interventions to individual students within an appropriate professional discipline using a variety of media (face to face, phone, online) Use relevant digital systems to enhance the student experience and the support provided Work within the agreed parameters of the team, service area and wider university Administer and monitor procedures to ensure effective delivery of the service Seek ways to ensure students understand the full range of support available to them and how to access Planning and Organisation Plan and prioritise workload offering flexibility at peak times Plan student focused interventions with clear aims and outcomes Contribute to the planning and delivery of the wider service as required Organise and deliver to timescales strategic project work as directed by Associate Director, Mental Health and Director, Wellbeing Analysis/Reporting Maintain clear and accurate records of all contact with a student following the principles of defensible documentation Record data for routine analysis as required using Microsoft Office, other software, and corporate systems Create spreadsheets to record relevant information Maintain, monitor, and interpret information Provide and analyse statistical information to be included in relevant reports Use databases (internal/external) to support the work of the Directorate Additionally, the post holder will be required to: Fulfil the employees duties described in the Universitys health and safety policies and co-operate with the health and safety arrangements in place within the department. May be required to undertake specific health and safety roles on request e.g. Display screen equipment assessor, departmental safety officer, fire warden Show a commitment to diversity, equal opportunities, and anti-discriminatory practices This includes undertaking mandatory equality and diversity training Comply with University regulations, policies, and procedures