Speech And Language Therapy Administrator

The post will be part of a wider business support function and has a key role in providing secretarial, administrative and organisational support to the Speech and Language Therapy Team of frontline clinicians and managers.

Fixed Term Contract of 1 Year : 37.50 hours  Mon- Fri

Base

White Horse Business Park / Derby Court/ Epsom Square/ Trowbridge/ BA14 0XG

After successful 3 month probationary period Hybrid Working will be introduced

You will maintain effective working relationships with colleagues within the organisation.  In particular, work with managers and senior practitioners to ensure that statutory and other timescales for tasks are achieved.
Package DescriptionAs an Speech and Language Therapy Administrator​, you’ll be part of our valued team.

You will feel valued as an administrator within HCRG Care Group, receiving access to exclusive rewards and benefits including: 

Competitive Salary with group pension
Free tea, coffee and milk at your base location
Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year 
The pride of working for an organisation committed to the highest clinical and quality standards: with a number of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission

Main Responsibilities
Working with Systm1 Database adding and accessing client records.
Take notes or minutes at Monthly Team Meeting
The postholder is required to use his or her personal judgement to escalate or refer issues to colleagues/managers within the guidelines provided by their line manager.
Deal effectively with routine situations without further escalation (within the guidelines provided).
Attend statutory and mandatory training as required.
Maintain a high standard of personal development.
Attend and contribute to team meetings.
Support new and existing colleagues as directed by line manager.
Contribute to the induction and training of new staff as directed by line manager.

The Ideal CandidateEssential

Good general education e.g. GCSEs or equivalent.

Knowledge & Skills

Computer literate.
Good working knowledge of Microsoft Office packages including Outlook, Word, Excel.
Accurate and efficient IT and keyboard skills.
Effective interpersonal, organisational and communication skills.  Ability to communicate clearly with a wide variety of colleagues and service users, both verbally and in writing.
Ability to work with discretion, sensitivity and maintain confidentiality.
Good planning and organisational skills and ability to meet deadlines.
Ability to prioritise and manage workload within a busy environment.
Ability to work as part of a team.
Responsive attitude to delegation of tasks.
Punctual, cheerful, reliable and dependable.
Minute taking.

Experience

Clerical, administrative experience (minimum 1 year).

Personal Attributes (demonstrable)

Reliable
Flexible
Able to contribute to the changing demands of the service.
Willing to undertake training relevant to the post
 

Desirable

NVQ level 3 Business Administration or equivalent experience.
Good knowledge of a wide range of office procedures.
Ability to support and advise lower banded staff.
Ability to delegate tasks.
Clerical, administrative experience (minimum 2 years).  Experience within a customer care, healthcare, education or social care setting.
Knowledge/experience of working within System 1
Interested/enthusiastic about working within our services.

About The CompanyWe change lives by transforming health and care. Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do. We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone. While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can. As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.