Address
Salary End Date
Sunday 28 January 2024 Salary Range
£28,025 - £29,500 Agile Working Options
Job Description Summary
Supports new and existing customers with their financial & service needs via a range of channels where appropriate, and delivers an excellent customer experience. Helps Britain and Northern Ireland prosper and ensures customers receive fair outcomes, are dealt with efficiently and referred to the correct person or channel where appropriate, including our vulnerable customers. Acts in line with the Group Values, Behaviours and Codes of Responsibility and supports LBG priorities Job Description
JOB TITLE: Start of Contract – Dealer Management
SALARY: £28025k
LOCATION(S): Watford
HOURS: Full-time
WORKING PATTERN: For the first 6 months you will be in office for 5 days a week and then move to hybrid, which involves spending at least two - three days per week at the Watford office site.
About this Opportunity
The successful candidate will be responsible for working within the Dealer Management Team assisting in all areas of the department, providing customer service excellence. The Dealer Management team is a highly visible area in the business, therefore dedication to consistent strong performance is key to meet (and strive to exceed) set order targets each month.
About us
Join us and, as well as making a difference to customers, you’ll enjoy a fulfilling career where you’re free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities – you’ll find them all here.
What you’ll need
- Confirmation of customer quotes and supply of necessary paperwork within agreed timeframes
- Updating customers on progress of quotes via email, or phone as required to ensure Cases are managed within agreed KPIs
- Interpreting dealer responses to quote enquiries as well as building and maintaining mutual beneficial relationships, as well as monitoring dealers performance and ensuring they are meeting our agreed KPIs
- Checking quotes/orders to ensure there are no discrepancies
- Placement of all customer quotes with most competitive supplier
- Liaise and network with a range of stakeholders, e.g. customers, colleagues, suppliers and partner organisations
And any experience of these would be really useful
- Organisational skills with ability to plan, problem solve and prioritise with high attention to detail
- Ability to think clearly in pressured and fast paced situations
- Capability and willingness to take ownership of cases consistently
- Enthusiasm to learn, be challenged and motivated to drive your development
- Excellent communication skills, written and verbal
- A basic knowledge of motor brands and Leaselink procurement platform preferred but not essential
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it’s why we especially welcome applications from under-represented groups.
We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Ready to start growing with purpose?
Apply today.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
