Address
Form of work
SalaryJob Introduction
A bit about the role
- Act as the first point of contact for customers
- Be proactive in approaching
- Deliver an extraordinary experience for all customers
- Be curious to identify customer needs and consistently meet these expectations and use spontaneity to offer an experience above and beyond
- Handle customer complaints effectively yet compassionately knowing when to refer them to an appropriate member of the Management Team
- Share expert knowledge and passion of other areas within Selfridges to customers and colleagues
- Make, tell and share stories
A bit about you
- Engage clearly, confidently and professionally with all customers, team members and managers
- Become an ambassador for the Selfridges brand through networking and developing professional relationships with the wider retail community
- Be customer centric: excellent in delivering world class service
- Have the ability to be flexible when it comes to meeting customer demands – ensuring that each customer is given a bespoke shopping experience
- Go over and above to exceed customer expectations at every opportunity, taking the initiative to provide additional services when appropriate
- Understand and demonstrate international etiquette to cater for every client and reflect behaviours accordingly
- Provide feedback from customers to the wider team to ensure increased service levels
Selfridges
